This is to pull together the various bits of advice etc to make doing this offer go smoothly, and hopefully to deter people from asking the same questions over and over again.
Make at least one deposit of at least £10 every week (Monday to Sunday).
Do one or more bets of £10 at odds of 2 or longer every week (Monday to Sunday).
Not apparently obligatory, but it appears to help if you play a bit in the casino - needs only be a few hands or spins. Each week.
Before playing your chips, empty your account. Each and every time you win with chips, bet it on something.
Have a go at the promo whether you get the e-mail or not. If you don't get the chips after that, speak nicely with CS to ask why. If you are told you are not on the invitation list, don't give up. Ask them nicely exactly what you have to do to get on the invitation list - then follow the suggestions. Make sure that you are registered to receive promotional material from SJ per your account preferences.
They are looking for clients who are 'active'. Be 'active' and you could be doing the offer every week.
The route to the week’s puzzle on the website is: Casino, Promotions, Guess Who/What happened next/etc.
The puzzle starts on Wednesday and that is the day the e-mails are issued by SJ to those who get them. It is accessible on the website on that day or soon after.
Entries have to be in by 8am the following Monday, so it makes sense to get them in early. E-mails to 'casino at stanjames dot com', providing your user name and account number (optional).
The free chips are usually in accounts by the Monday afternoon. You will need to go into Casino, and choose a game to find them. If not, allow some leeway before you consult CS.
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Originally Posted by 1610mike
