agreed, just had to renew all of mine.....pain in the harris!
lol actually I'm concerned now, I haven't logged into NW for a few weeks so I'll probably have the same BS to go through... I might join you on the vino Fella.
UPDATE: was fine... batteries are going on my card reader though!
They are just generally worse than useless when it comes to admin.
It took me 8 weeks (no joke) to set up a current account with internet banking. I filled in the form online. Waited 2 weeks. Nothing. Rang them up - Oh, we never received anything. Filled in the online form. Waited a week. Got fed up, so went into a branch and filled in a form. 2 weeks, later, it was set up (this is just the internet banking...)
Filled in the flexaccount application, and then 3 weeks later, after 4 phone calls and another 20 minute trip to the local branch, I finally got the card through and an account number.
About 2 months later, my card got blocked when I was out of the country - I rang them up to get them to unblock it. They did. Got home after 2 weeks, and there was a brand new debit card waiting. The CS lady obviously thought I wanted a brand new card as well, as if blocking the card tainted the chip for life. So I had to change my debit card info on all of the bookies (this was the dark ages before moneybookers) which, needless to say, was beyond a pain in the ass.
But in their defence, they've been good ever since. Just if they ever cancel my account, there is no way I'm getting a new one with them!
Actually now you mention it it did take them ages to sort out my account when I first joined with them. I think all in all it was about 3 months it took to get set up and in the end I had to go into a local branch to get it done (after making a fuss in the branch a manager finally sorted it out ).
I would definitely go straight into the local branch rather than trying to ring them up to sort it out - lol oh yeah the only ever time a customer service agent has hung up on me is with Nationwide back when I was sorting out that new account!!!
When I started this lark I decided I wanted to keep my gambling money separate from my "real" money. I already had a NW account, so opened a Halifax account to use for my pay / bills etc. They had a "free £100" deal on at the time. I did all the paperwork at the Halifax and then waited, and waited, and waited. I kept going to Halifax and they told me they had repeatedly asked NW for my account details so they could transfer all my bills etc over, but they were not replying. I kept going into NW to chase it up. I then got a thick envelope posted to me from NW asking me to check "my" account details. Inside were all the banking details of a completely random stranger. None of his personal details were remotely like my own, and NW had sent me his account number, all his bills with the reference numbers, all his direct debits and details of his employer and his salary. I complained and heard nothing. They took 15 weeks to eventually send the correct details to Halifax, by which time the £100 offer had expired......
And now they have started to charge for foreign transactions, my card expires in a couple of months and I will leave them then rather than going through Fella's nightmare.
Yeah Nationwide are crap. When I tried to open an ISA with them, I sent the forms & then contacted them a couple of weeks later to check they had got it all & they said it was being processed & I would need to wait 4 weeks. After 6 weeks I hadn't heard anything so contacted them again & they said there had been a problem with the application so it would be best it applied again! When I asked what the problem was it turned out they had accidently deleted it off the system & couldn't find the paper copy!!! I reapplied & only knew it had gone through when my previous bank contacted me to confirm they had sent the money, I didn't hear from Nationwide for another good few weeks!
Went through the rigmarole of reapplying for Internet banking.
Got letter Friday with new dtls etc.
Logged in OK Saturday (yesterday).
Just tried again & now get a message saying my account has been de-registered from Internet banking & I need to reapply.
Am on the phone now (5 minutes just to navigate through their menu options & am on hold since).
Half an hour of speaking to people / waiting etc, they are telling me, quite seriously, that they have no idea why it's not working & I need to reapply AGAIN.
I have shit things out of my arse that could do a better job of running a service than this lot.
Just got off the phone, only took an hour & a half.
Final resolution? "Yep, we don't know why that's happened, you'll need to reapply again. Oh yeah, and you can't do that until Tuesday.
I wouldn't bother, do you need access to it that badly? Much better services out there (reminds me I need to cancel the direct debits on my Nationwide account and move them somewhere better, can do without the hassle of trying to get things sorted if something ever goes wrong).