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StanJames account complaint
08.02.2011 08:00 PM (source: SBR Newswires)
A StanJames (SBR rating B) player writes to SBR with an account dispute. The player tells SBR that he has been a StanJames user since May of 2011, placing daily bets for a period of three months prior to having his account closed. An email was sent to the user on July 2nd, 2011 informing him that his account was closed with a 0 balance. The player disputes this, claiming that he has records indicating that he held a €2,600 balance. SBR is looking into this sportsbook complaint.
EasyStreet targeting former BetJamaica, Greek, BetEd, VIP customers
08.03.2011 12:25 PM (source: SBR Newswires)
EasyStreet (SBR rating D) is sending promo emails to players offering a 35% cash signup bonus. While the email is titled "Attention all Greek and BetJamaica Clients", the opening lines also address former BetEd, Nine.com and VIP Sports players. EasyStreet's promo mailer states that the sportsbook has no intent of leaving the US market.
Prior to each football season, all online sportsbooks begin to pump up their marketing and bonuses in an attempt to retain or reel in customer business for the coming pigskin year. Players are advised to avoid lowly rated sportsbooks with histories of unfairly dealing with players. In addition to the already established sportsbooks, many fly-by night scam attempts are made by rogue operators in possession of industry mailing lists. While EasyStreet Sports is not designated as a blacklisted sportsbook, its poor rating is largely attributed to the theft of $46,000 from a winning casino player accused of robot play.
JazzSports says no payouts till football season?
8/4/2011 12:08:38 PM (source: SBR Newswires)
A JazzSports (SBR rating D+) user owed $10,000 reports being told that no payouts will be made until September. September marks the launch of the 2011 football season. Five JazzSports players are collectively owed more than $206,255.
SBRforum user, 'HWG6676' shared the following chat transcript at SBR's Industry section:
You are now speaking with Nick of Customer Support.
You: my acc is xxx
You: I had requested ** yesterday, is it ready now?
Nick: Hello Mr. xxx ... at this moment we can not process pay-out through our vendors Mgram or ** sincewe are having problem with out vendors.
Nick: We may be able to to continue to pay you your balance at the begining of september...once footblall season starts...now we understand your position as player
Nick: We are trying to do Sportsbooks transfer...but not at this moment
You: wire possible?
Nick: Nothing until semtember Sir
Nick: we are sorry
Nick: september i meant
You: this whole month nothing can be out?
Nick: You can alwasy email the manaager at harvey @ jazzsports.com and see what can our manager solution can be give to you...but from now on..there is no more pay-out until once football season gets here
Nick: Thats correct! pay-outs are in hold at this moment.
Several users have sounded off with feedback against the Jazz Sportsbook Group:
SBRforum user, M@ximo: Jazz has been shaky for a long time...But that like many things here gets swept under the rug because of their long standing SBR ties. I was lucky to get my $ out of them before the ship split in two....and just like the movie the weight of their past debt and bad management Jazz will soon be at the bottom of the ocean. The only difference with this movie is that the owner wont go down with the ship... he will be in a life raft with all the players money probably never to be heard from again!
SBRforum user, 'NCM8776': I still waiting my ** withdrawal since they deduct my balance on June, I think that they had face a big financing problem, no any payout or sportbook transfer.
Another SBRforum user, 'HedgeHog', reports receiving a $500 payout Monday of this week. Jazz appears to be selectively enforcing which of their users to make payments to based on the amount owed.
In light of Jazz Sports inability to process large payments, its rating has been adjusted from C- to D+.
BetIslands upgraded to B-
08.05.2011 06:33 PM (source: SBR Newswires)
BetIslands Sportsbook users have consistently reported positive feedback. The new, Costa Rica based sportsbook has been efficient in servicing withdrawal requests and in dealing with customer issues. It remains to be seen how BetIslands will handle growth and a new influx of accounts as it continues to take on new players. One obstacle the sportsbook is eager to tackle is the quality of its hosting within the Jazz facility. BetIslands has been upgraded to B- after allowing SBR to verify that its backing is provided by established bookmakers.
VIP Sports, Nine.com, BetGameday payment feedback
08.08.2011 02:33 PM (source: SBR Newswires)
On July 15th, Sportsbook Review reported that VIP Sports (SBR rating B+) and its sister sportsbooks would be closing on August 1st, 2011. VIP displayed a note atop its webpage asking players to request a payout prior to August 1st, 2011. SBR has received two letters from players that were not aware that the sportsbooks were headed off-line. These players have not been contacted yet with instructions on how to proceed with requesting their funds. SBR has followed up with VIP support about these inquiries and has specifically asked what will happen to pending future bets in the system. SBR will update this report.
BetUS player submits withdrawal complaint
08.09.2011 07:23 PM (SBR Newswires)
A BetUS (SBR rating D+) player tells Sportsbook Review that he requested an $1,137 payout on July 18th, and has yet to receive his funds. The payment method the player was slated to receive carried a ten business day time-frame. After faxing in account information after the payment window passed, the player was told the delay was caused by "new payment methods" that are being tried out prior to the upcoming football season. SBR is following up on this sportsbook complaint.
VIP Sports update
08.10.2011 03:17 PM (source: SBR Newswires)
VIP Sports tells SBR that all future bets were refunded to players on July 1st, 2011. VIP launched notices via its family of sportsbook websites and email asking bettors to withdraw their balances before the operation closed doors on August 1st, 2011.
Three players have written to Sportsbook Review stating that a total of $1,700 was not paid to them as they had not responded to VIP's notice to withdraw funds by the given deadline. SBR is discussing these players situations with VIP management asks all bettors who have not received balances held at VIP, Nine.com or BetGameday to write to help @ sportsbookreview.com with their account usernames and balance information.
Bet770 player submits account complaint
08.11.2011 06:55 PM (source: SBR Newswires)
A Bet770 (unrated) player tells Sportsbook Review that he made a withdrawal of £420 on July 20th. On August 3rd, the player reports receiving £70 from Bet770; the equivalent amount of his initial deposit. The player claims that after sending multiple emails Bet770 has not elightened him on the reason for the deposit refund. SBR is investigating this sportsbook complaint.
WagerWeb player having withdrawal difficulty
08.12.2011 05:13 PM (source: SBR Newswires)
A WagerWeb (SBR rating D-) player reports receiving $2,500 of a $5,000 withdrawal request on Thursday, July 7th. The player tells SBR that he has currently been unable to arrange for payment for the rest of his balance. WagerWeb has allegedly offered to send another portion of the funds owed to the player.
WagerWeb is currently on SBR's sportsbook blacklist with a rating of D-.
WagerWeb player speaks out
WagerWeb player: Wagerweb,
I am done arguing over the phone over this matter. As I told you last night. Wagerweb's proposal of sending $1500 and keeping my $1000 till the money was sent back was NOT accepted by me in ANY form. I told you I would like an email with Wagerweb's offer in writing. You replied you will work on that. You did not do that!... and 16 hours later this has NOT been fulfilled. Dan left a message saying that my withdrawal is beyond declined and that $1500 will be sent. No!, that is not how business is ran in ANY FASHION and is unacceptable! No more offers will be made via the phone. I respect that you want out of this situation and thats fine. The only deal now is I want my $2500 minus $65 for a cashier's heck. Plain and Simple. I wanted to continue to do business with you and this relationship has been scarred. I have kept outside parties from involving themsleves in hopes of completing this in a timely manner and moving on with the business at hand. I gave Wagerweb 7 weeks without any pressure from me or any outside party, and you guys to screw that up. Time is money and I want my money!
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