If you made a £30 deposit for a £30 bonus then you need to wager a total of £180 and you can do that however you like, one big bet or small bets.
Originally Posted by mconley
It used to be that, I think somebody recently said they had to bet it in multiple £30 bets one big bet would not suffice. This is now bonus specific questions though not general support.
Originally Posted by musicbox
The only way to know for sure mconley is to E-mail them and ask them, because it is them who have the final say. The last time I or anyone paid by this site to review them did it it was acceptable to bet £180+ however you want. The latest report from anybody though was you need £30 bets, so that is the most recent but has not been confirmed. I would probably just assume you can do it as big bets and underlay it so I might just bust a small profit to betfair and it is all academic anyway. If it wins at BWin well then "maybe" they will refuse to pay it and I have to do some more small bets but I am big £s then anyway so I dont care.
Please do not ask questions relating to bonuses here this is not what this section is for. Thankyou.
Have a plan and stick to it
Bwin cancel winning horse bet
I backed Damika at the 8.40 at Newcastle (27/05/10) and Bwin cancelled the bet and returned the stake after the event finished.
I received this reply when I questioned this:
Dear Mr *******,
Thank you for your e-mail.
With regards to the following bet:
******** Race 6 - 6f Handicap; Race winner
Your bet has been cancelled due to an input error because the horses
listedin Race 6 were actually horses from Race 5, Newcastle.
Your stake of 28.69 GBP has been credited back to your betting account.
Below please find the relevant extracts from our Terms and Conditions:
A3 Placing a bet
A3.2 Invalid / Void Bets:
If a bet is declared invalid or void (e.g. cancellation of the betting
event), then this bet will be evaluated as won with odds of 1.00. For
individual (single) bets, this means that the user will get the amount
equal to his stake back. In a multi bet, this means that the total odds
will be adjusted accordingly and the multi bet can still be won if all
other bets it contains are won too.
The company assumes no responsibility for typing, transmission and/or
evaluation errors. In particular, the company reserves its right to
correct obvious errors - even after the event - with the input of
betting odds and/or the evaluation of betting results (e.g.
odds-related, team-related, event-related errors) or declare affected
bets void. The company also assumes no liability for correctness,
completeness or up-to-dateness of the information services provided,
for example live scores and result messages sent via e-mail or SMS. The
stake is exclusively the amount confirmed and recorded by the company.
In case the erroneous event/market is cancelled all bets are void and
will be evaluated as won with odds of 1,00.
We would like to apologise for any inconvenience this may have caused.
Please do not hesitate to contact us if you have any further queries.
It seems that they simply named the event Race 6 instead of Race 5 but the Venue, date, time and runners are all correct.
I find this to be a very weak reason to void a bet. It would be interesting to know if they voided losing bets on this event.
Is it worth taking this further or am I going to have to take it on the chin?
It is a £150 loss for me so I'll get over it but it grates me when companies try to wrangle out of things by envoke some silly term in the small print
- Addendum -
I replied again to this email to say I am not satisfied with their reason. I requested they pay my winnings and if I'm not satified with their response I will take my complaint to the Regulator.
BWin have decided to pay my winnings!
I complained further to BWin and asked them to reinstate my winnings, pointing out that I thought it was a weak reason to cancel the bet.
I have to thank TGT for giving me valuable help and advice on this and their willing to help me further had it not been resolved.
Just signed up to bwin last week. Stupidly I didnt sign up through TGT. Bwin are being awkward regarding my £30 bonus I should recieve as they match your first deposit upto £30. Any ideas wat i should do because when I contact them all I get is, were investigating it.
You only "should" recieve it if you join them through an affiliate approved to offer you that. If you did not join via a valid link then they do not have to give it to you.
Originally Posted by batch83
Part of the reason/logic for this is (I am making these figures up) they will have a marketing budget and estimate that maybe each new player on average is worth £50 to them.
They may estimate that sponsoring AC Milan for the season will mean 10,000 supporters/fans whoever see the name on the shirt and open accounts. They pay ACMilan £450,000 for the deal. They make £50k. They do not have any bonuses on offer they attracted those accounts through the advert.
There are a lot of people who dont support ACMilan and wont see the advert, to get them as customers BWin employ affiliate websites to promote them and pay the affiliate sites £15 for each new customer. To give the affiliate tools/power to push them and get new accounts each affiliate can offer the new customers a bonus, in this case £30. Doing this they get 10,000 accounts, it cost them £450,000, they make £50k. They needed to offer the bonus to get this.
What they cant/wont be able to do is give the £30 bonus to people who they have attracted through any other means than the affiliate they employed. If the 10,000 ACMilan fans cost them £450k for the advert already and if then another £300k in bonuses that is £750k total cost and they lose £250k.
Thats the general idea I have obviously massively simplified it, but from their point of view you joined them through a means other than one of the affiliates they engaged to advertise them using the £30 bonus. Therefore, you do not get the £30 bonus. They have already paid to get you through the other sponsorship they do (whatever that may have been).
If you joined through an affiliate other than TGT get onto them to get you the £30 that is their job. If you went straight to the site then you will have to hope that they are nice and credit it as a gesture of goodwill. They do not have to though.
Originally Posted by batch83
Have a plan and stick to it
thanks for the feedback. It does state when you search bwin on google that they offer to match your first deposit up to 30, which is what I clicked on. Thats where the confusion is for me as they were advertising it but not paying it.
Sometimes these things do happen and maybe there was a problem tracking whatever you clicked on - sometimes even dead pages from old affiliates are left up (heard that happen before) but if you can't get it credited then just play through your deposit (should be able to find some nice odds) and later down the line you may well start getting little reloads from them
I hope some one can put me out of my misery!
I have a diary reminder pop up to remind me to lay £10 each on the following WC matches:
Arg v Sk 1.37
Arg v Greece 1.66
Arg Nig 1.55
(odds relate to prices taken)
Now it says the bets relate to Bet24, but I have searched TGT and my accounts and can find no corresponding bonus details/bets in the a/c's. My only recollection/thinking is it was an offer for 'Place 3 x £10 bets, get £10 bonus'. Does this strike a bell with anyone for an offer in the last 2 weeks or so please?
The only 3 x £10 for £10 I recall recently was Panbet but that was on horses. Hmmm, it's nothing to do with Betfair 10 x £10 bets for £10 from maybe last month or so? Struggling...
Edit: just put it up on live chat and Nintendo suggested it still could be a Bet24 promo but that it wasn't posted on the forums and DoctorGonzo said he has 3 £5 pending bets there but they are not showing in the pending bets section but you could look under transactions (betting).
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