Advice needed-william hill
Hi, hoping for some advice.
William Hill took £25 from my account on Monday without informing me, when I finally got through to c.s. I was informed it was because a mid- feb moneybookers transaction had suffered a technical fault and so they had never recieved the money. That is as far as they go, no apologies or trying to sort it out.
I have phoned moneybookers and they say the money was sent.
I am therefore £25 out of pocket with both parties saying it is not their problem
P.S, William Hill c.s. are the most useless bunch I have ever dealt with, 5 phone calls,4 different people and have to start again every time.I phoned yesterday to be told to phone today to talk to the finance department, when I phoned I got told they are not in until tues.
Moneybookers are similar, got told their finance dept. would contact me in 2 days, 5 days ago
If your moneybooker history record says processed, with transaction id, merchant ref etc,it will ensure moneybookers will sort it for you, don't panic....also, if poss apply for pro gambler & vip status at moneybookers if you use them a lot, they sort probs like this for you quicker...i had similar thing happen with sj recently for a larger amount but it got sorted
Take a screenshot of the moneybookers page showing that it did go through and leave your account and go to WillHill, then send that to WillHill if they deny recieving the money. Similar has happened to me before at a different bookmaker and after showing proof i had sent the money they re-credited my account and apoligised with a freebet :-)
By the sounds of it you are going round in circles with the cs and i emphasise it can be incredibly frustrating. Did you join through TGT? If so send me an E-mail with your WillHill username and i will be able to speak to someone there about it for you, not that they necessarily will be able to help it is the affiliate department i deal with and WillHill is a massive company but he might be able to speed things up.
Have a plan and stick to it
Thank you both,I have sent the screenshot, william hill say they never recieved the money and have therefore debited my acciunt after 6 weeks,end of story, will try again Tuesday
Andy is right, don't worry about this. It is in the banking system somewhere and it will get sorted.
Then again, I have often wondered where all the money has gone in the credit crunch. Perhaps your £25 has disappeared into the credit crunch black hole never to be seen again
Cheers, not worried, it is only £25, I have made mistakes that cost more than that (backing and laying two different greek teams springs to mind, the names were long and looked the same, I was tired). It is just having to retell the story every time I phone up c.s. and then listen to some piped music while they go and find out what somebody else told me the night before. At least if they had live chat I could paste the last conversation up when I start, might save !0 minutes listening to greensleaves
i registered with bet24 and deposited 60 to get bonus 30 i bet the whole 90 on botafogo and they won i now have 270 in their balance but their rules say i have to bet the bonus x4 so does that mean i only have to bet 30 more so i can with draw the lot
If it says WR is 4xb then it's 4x30=120 so you have another 30 yes.
Yes by the sounds of it, usually i would always try to bust out anyway and put the lot on it but there is such a big difference between your balance and the amount to go its up to you how much you put on it. £70 might be a good compromise to get it to £200 or alot higher and your comfortably over the wagering.
Originally Posted by mconley
If it was your balance at say £150 and you had £130 left to wager its pretty obvious to throw your balance on it anyway and try to bust but with a £270/£30 ratio i guess its more personal preference.
Have a plan and stick to it
Casino skill games- usually wr £20 gt £20
Just noticed that Betfred now have a new skill games section with £20 sign up. This looks the same as WH, Paddy, Boylesports, etc. Wager £20 on multiplayer blackjack (or other game) within 48 hrs of first bet and get £20 added in 48 hrs.
Usually this is added to bonus funds, winnings from which turn to cash. However, cash is always used before winnings so you are best to bet winnings on sports each time (like SJ).
Please Post other skill games in this thread too.
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