General Player Support Questions Thread

[cairnx]

Anyone got an account at unibet ?

I know i can get a £ a/c , but does anyone know if it is a "true " £ a/c , or whether the funds are converted from euros on withdrawal like at Betsafe.

I`ve been stung a couple of times by bookies offering a £ a/c and then charging conversion fees and bank fees when i`ve withdrawn (though the a/c always appeared as £ on the sites)

Thanks in advance

[M1ghtyDuck]

It's real £ don't worry.

Out of interest who've you been stung by? Havn't heard of that happening - would be glad for a heads up.

[cairnx]

thanks Duck !

The bookies with "pseudo sterling" a/cs were Bet at home and Betsafe and both insisted that they made no charges for withdrawal and that £ would be sent when i spoke to them on livechat - but funds were light in my a/c and a few days later i got a confirm from my bank that they had charged me 2.75% to convert to £ plus an admin fee !

Hope this helps someone

[Panda]

Sorry for the late update on this, it took ages to sort this out but after so many creative suggestions from people on how to deal with this it is only fair to let you know what happened (if anybody is interested in that sort of thing).

As mentioned before DOXXbet settled my bet incorrectly as a winning bet and gave me £290. After some deliberation I e-mailed CS and asked if they were sure the bet was settled correctly. They took the money out of my betting account immediately but funnily could not make up their mind if the bet was settled correctly or not. Several days and e-mails later they decided that it was settled correctly and the winnings were mine. So I asked them to put the winnings back into my account and, guess what, they promptly decided they were wrong.
I also asked for a free bet/bonus for my honesty however three e-mails were simply ignored. At that stage I was rather fed up, but gave it just one more go and succeeded with a £30 bonus.

Would they have found the mistake without my prompt? Certainly not.
Is honesty rewarded? Yes, little though.

In summary a rather tedious exercise which involved a lot of time and effort to rectify someone else’s mistake.

[craghopper]

That was admirably honest of you, panda. Well done.

Don't worry about their rather miserly response. It is good karma to be honest.

[Panda]

Quick question on BetClick. Is it possible to change the odds from fractional to decimal and if so how?

[musicbox]

Quick question on BetClick. Is it possible to change the odds from fractional to decimal and if so how?

Hi panda, don't have an account there myself but according to their site if you're logged in and click "my account" (top right) you should be able to change your odds display preference.

[Panda]

Thanks musicbox, found the decimal setting in my account, problem solved. I am blind.

[musicbox]

You're very welcome

[Hawk]

Hi,

I;ve relatively new to this and doing my 6th bonus Boyles 200% £50 new account bonus.

I'm playing £1 per hand and down £40 after 190 hands. I was wondering if this sort of situation happens often. Mayber I've been lucky so far but I've never varied that much.


Many thanks,

J