I usually email back saying my bank has advised me not to, and that there are enough numbers showing to prove it is my card.
Only once did this not work so I said I would have to contact their regulator, as the ID checks were unreasonable, making me jump through hoops rather than being allowed to withdraw.
ok thanks, Its not even as If im trying to withdraw, Im trying to deposit my money to them!
And Andy yeah I did join through TGT, but I'll let you know what happens once I've emailed them.
Got an email back from Expekt and what they are saying is that they need to enter the card details manually which is why they need to see the whole card number. But they only need the front of the card...
Regarding Betfair's Australian wallet - Betfair asks the documents to be certified the following way:
I'm trying to imagine the look on my dentist's face when I ask him to certify a printed copy of a screenshot of my moneybookers' statement page... How did everyone else go about this?
The documents can be copied and printed out then certified by a community leader I.G: teacher, councillor, medical practitioner, dentist, pharmacist, etc. As long as the certification states that it is a true copy of the original document and has a signiture from the person.
In the UK you can verify your Aus Betfair wallet by going to the Post Office. There's a form you can print off somewhere, fill out and take it to the PO and they will certify your ID for you - all free as well which is good.
Originally Posted by dulence
No idea about Serbia
What I find bizarre is that they request you send this stuff by email which is not secure, and they are supposed to be doing it to prevent fraud and money laundering, which is all rather ironic. I know some of them have secure servers like Expekt to upload your stuff, and they should all do this really, don't think they should be aloud to request this stuff through email.
Expekt were a real pain with ID scans. I zipped all my docs and password protected them which they said was acceptable. I then sent them with my username but made the password my account number. That way only they would be able to open them.
I sent them on 3 separate occasions and they were repeatedly not received. I then tried uploading them using their secure server as they suggested. It was still not possible without unprotecting them to be uploaded. If it wasn't for the fact that it was a secure upload I would not have done it.
Still a lot of hassle.
Almost identical to my experience with Expekt over a year ago now - at that time they didn't have a secure upload service and if they had I would have just used that instead of zipping the docs up.
Originally Posted by capitanpugwash
Back then I sent the pass protected zipfile with my ID docs in untold numbers of times, I used my phone number as the password I think (or some other info that was on my 'file' with them) but they were just incapable of working out how to open it, extremely frustrating and in the end had to just send it 'plain', not an impressive start to my Expekt account. Thankfully after that they've been OK though, (though probably only because I've never had to contact them about anything!). Good book though apart from the issues with customer service.
I'm about to do the Post office certification so thought I'd put up these two links for the info about the process and the pdf form for doing it, which is also on that page.
I recently sent a scan of my driving license to a bookie and they turned it down saying they needed a photo of it. However this scanned version had been accepted by another bookie. I guess it just depends on the bookies policies, trial and error.
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