Problem with deposit at bet24.com

[chris883]

Hey guys,

A few days ago I deposited £60 at bet24.com using their Instant Internet Bank service (which operates through a service run by Citadel Commerce). It gave me a unique reference number, and then I was instructed to send the money to the bank account details given to me by the Citadel Commerce Instant Transfer page. I set up the transfer online from my bank account to the correct details with the correct reference number, but 3 days later still no funds in my bet24 account. I have contacted both bet24 (who have replied to me) and Citadel Commerce (but they are still to get back to me).

Anyone have any suggestions as to what I should do?

Chris

[Andy]

I am afriad i can not help i have never used that payment method before. All i would say though is that Bet24 would not just steal the money and im sure it cant just vanish and will turn up. But im afraid i dont know how or where that will happen.

[chris883]

I guess Ill just sit this one out and wait and see what happens. I have been pestering Citadel Commerce for some information. Perhaps it is just tied up in the system.... Anyway, lesson learnt - always use moneybookers where available!!!

[musicbox]

Not going to be of much use but just to say I once deposited by debit card into bet24 and the transaction didn't appear to go through as my balance remained £0. I did it again and my balance reflected one deposit. A few days later my balance doubled to reflect both deposits had gone through. Although it's a different situation, I guess such things can occur now and then but at least you're dealing with (IMO) a good book so hopefully between them and CC it'll be sorted for you soon.

[chris883]

Thanks musicbox! After some emailling back and forth to bet24 and Citadel Commerce, they found the missing funds and dredited my account with a nice beefy £30 free bet! (Coz of their offer rather than for the inconvenience caused, but nevertheless, a sweet offer!)

Thanks everyone for your support regarding this issue!