Well the latest news is that MB have definitely reversed the transactions and my proper balance is now in my account. However, the hacker is determined and has changed the e-mail address that is registered to my account now. Strange how i never got any e-mails informing me of changes.
Anyhow, it appears this guy may well have some of my ID details (yeah I've been an idiot I know). I now have to set up a new e-mail address and send different ID to try and get control of the account again.
I have had my PC at work totally wiped and hopefully that will help prevent this happening again.
This raises another question though. Will I be able to withdraw money from bookies to a different e-mail address even if it's the same Moneybookers account? I can see this causing headaches and lots of phone calls.
Unfortunately they won't allow me to install any anti-keylogging software at work, so I will have to get an encrypted USB stick to even send scanned ID.
Oh Goodness Bill that's shocking!! Have you reported it to the police as it's theft? Maybe they can try and track the hacker?
I think Munk has some issues once regarding one bookie (mcbookie , I think?) who said he was using a different email address( even though he wasn't) so it may yes..
No that wasn't me! Can't think what you're referring to either sorry!
Originally Posted by bella
That is so awful, I really hope the scumbags get what they deserve.
Thank you for putting this up and the advice people have given, currently moving over to Keepass now. Hopefully that will add another layer of protection.
I really hope you guys get your money back.
You probably already know, but; Either there's a loophole in Moneybooker's notifications system, your email client was compromised (less likely I think), or you need to suspect that there's a problem with that email account (e.g. password), I'm afraid.
Originally Posted by bioboybill
Would having access to the email account explain why they knew to send ID to Moneybookers to change the email address? Are there attachments in any of your email folders (esp. if it's an IMAP account?) with your ID, that he could have used?
What a royal PITA for you, Bill. I really hope it is all sorted out satisfactorily for you soon (and others who are the victims of similar fraud).
Many thanks for sharing your experience with us here. My security has been almost non-existent but I will make it a priority once I return from my holidays to tighten it right up. Thanks also for the excellent tips and advice given by several posters, especially Munk.
On the positive side, after this experience you should be much more protected from such attacks occurring in the future. Every cloud... etc.
Thanks for the update bioboybill .. So happy you've got everything back. Very lucky!
Well done on getting your money back!!!
Sucks about he moneybookers VIP thing - but small price to pay.
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