Please note that further to the high security standards we strictly adhere to and in order to be able to verify and protect your account privacy, its details and the funds on it, we hereby kindly ask you to send us a copy of:
- Your valid official identification document in colour, such as your international passport, national identity card or drivers licence. Please provide back and front.
- A recent utility bill (gas bill, electricity bill, est.), or bank statement, received by post, and issued within last three months.
Please accept our apologies for any possible inconvenience. Once the documents mentioned above have been received, your account will be fully verified. We are legally obliged to freeze your account if left unverified.
To submit the documents, please login to your Moneybookers account and go to:
My account>E-mail Support>Messaging Center>Account/Security>you have requested information and/or documents from me.
Please remember to provide the "Ticket ID" stated in the subject of this email you have received.
Alternatively, you can send them via scanned e-mail to firstname.lastname@example.org
or via postal mail to:
10-11 Charterhouse Square
We hope you understand that Moneybookers Ltd. has a strict security policy aimed at protecting your account privacy.
We thank you in advance for your cooperation in this matter.