Yeah I remember there was one nightthere was a huge arb and for some reason couldn't get the money on online, so had to ring up coral's to ask about it and ended up just telling them my post code instead of username!
Originally Posted by maddog
There is also the possibility I suppose that by using totally random looking usernames you might arouse suspicion that you're really just a bot that's being used by some bot network to defraud credit cards etc... although so far I've not had a problem touch wood.
The other issue with the system is that if you're out and about and you need to place a bet, unless you have a copy of the password database on a usb stick you're scoobied...
Thankyou for the update, i will be keeping considerably lower amounts in moneybookers because of this.
Have a plan and stick to it
I'd suggest keeping it in betfair.. Even though it takes 24 hours to get into moneybookers.
As some-one mentioned , didn't you get emails to say money was moving? Why can't moneybookers get the money back?
Saying "sent to a merchant and spent there so they cannot be refunded" is shocking!!
I am sorry to hear of your misfortune and hope you manage to get it sorted out.
Agree with what Bella says, surely they can find out which merchant it went to and go to some effort to try and acquire it back, investigate it etc....
Thanks for all your suggestions/thoughts. I am at the moment biting my tongue as I do not want to say anything defamatory (walls have ears and all that) but it is fair to say I am far from happy with their initial response and will 'investiagting' all avenues! (now where did I put my 12 bore?)
Hi Chris, sorry to hear about your problem. I know you've been careful in terms of antivirus etc, but have you ever clicked one of the links in a "Money Received" email from moneybookers... kind of a long shot but if it's something you do when you get the emails to check your balance reflects the payment, maybe one of these emails was a phishing one? Is it worth going through them if you still have them to see if any of the links don't actually go direct to moneybookers? Other than that, are you able to speak to their security team on the phone? Hope it gets sorted
Apparently customers are not allowed to speak to security dept. (why, are they incapable of holding a conversation?) but I will not let this rest. It is not so much the monies, although I would much rather them of course, but my family will not go amiss as a result. No, its the long drawn out affair, with me doing all the chasing, confirming by return that actions they have requested have taken oplace, then still having my account frozen and them basically saying I let a '3rd party' have my details, yeah right.
A good point you made about the phishing mails, but I always get into MB via my own means not via an offered link (I did check though), thanks!
Sorry Bella, should have said earlier, one reason why I wanted a MB account, and in particular a VIP account, was that I was, no am, going to hit the US market later this year courtesy of my up and coming redundency, (thank you Mr. Brown) and the Betfair a/c would be almost redundent!
Now, I found my 12 bore, where's my blood pressure tablets?
Very disheartening news, hard to know quite how to go about chasing this up. And I can imagine them refusing to tell you anything regards who the payment was to or any other details such as the IP address etc - mind you not that those would really do much good I suppose. How about contacting the police perhaps? And the FSA as I think you mentioned, perhaps they can at least put you in touch with who you need to speak to to get any success.
Is certainly a cautionary tale though, I will also be reducing my Moneybookers balance even further than I already have as a result of your post the other week that started this thread. I think resorting to depositing via card via moneybookers for larger transactions will be a compromise that has to be made, a shame it takes one person's misfortune to remind you of what could easily happen.
This makes me think actually, the other night I was depositing at some place, canbet I think it was, and I thought about how a lot of places have my moneybookers email address and it's quite obviously a moneybookers email address as well (the fact that 'moneybookers' is actually part of the email addy is a bit of a giveaway!). If I used the same password for Moneybookers as I did for, say, Canbet, then if Canbet had poor security systems so that an administrator or similar had access to the passwords in plaintext there, that admin could just login using the email address and password no sweat whatsoever.
Could that have been it, do you use the same password you use at Moneybookers at any other sites?
When this happened to me with visa card fraud I think this was the worst part - not knowing how it had happened. I would almost have been happy not to have had a refund if I could have just found out exactly how it happened...
I think you have hit the nail on one of it's many heads! AS you say, its the shock and lack of confidence that it wo't happen aain, to either me or another innocent customer. I know hackers always stay one step ahead of the security geeks, but I feel they they are potentially, and worringly, some way ahead. I certainly have lost trust in the security systems, not just of MB but other finanial business wih internet interfaces - it's the unknown.
I've got a phone number of the financial ombundsman helpline, to test the water and basically seek their advice.
I'll be back........!!!!
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