Sorry to hear about this. I really hope you get it sorted out. I tend to be a bit complacent about security. Off to check mine now.
Very sorry to hear about that Bill. I can only suggest reading the full thread over here:
which Andy linked to above - it details a similar issue someone had with fraud on their Moneybookers account and lists a lot of things that can be done to help reduce the possibility of fraudulent activity on your online accounts and steps you can take to get the money back.
The main thing that jumps out at me is do you use the same password for both Betfair and Moneybookers? If the answer is yes and the betfair account was compromised first then it would be trivial to access the Moneybookers account.
Again PLEASE anyone who's concerned about online fraud have a good read through the thread, it has a lot of useful advice for combating it.
Hope you get this sorted , must be a devastating feeling that sort of money doesn't come easy. I think bookers should change their log in process , something maybe with drop down selection etc
A thing i do is keep a separate spreadsheet on a USB stick with all my passwords , i know it's a little late now but something for all to consider.
Just struck me - doesn't MB send transaction emails for each account action (i.e. your withdrawal and the password change.) to the MB email address - did those get turned off?
Originally Posted by bioboybill
You are unable to turn such notifications off , they are a security process to confirm to you or alert you to if or if not you have sanctioned the withdrawal or password/email change.
Originally Posted by CountryLad
I earlier changed my password as a precaution and I got an email from MB informing me this had been done, so yes you should have an email which letting you know the password had been changed. This doesn't really help much apart from you can see roughly at what time your MB was accessed
Is it an encrypted USB stick? If not I recommend you get one, that's what I use.
Originally Posted by deliah
An update on my situation. Moneybookers have got back to me to say that they have stopped the unauthorised transactions and returned the money to my account. They say that if I send ID they will re-set the password and re-open my account. Obviously I won't count my chickens until I see all the money sitting there.
The question is what should I do to stop it happening again? I use my work PC and home PC for matched betting, so I have no idea how my details were obtained. I was silly enough to keep all my passwords on a password-protected spreadsheet on both PCs, but only my BF and moneybookers seem to have been accessed. I have changed the passwords of all the accounts where I currently have money and will work my way through everything else.
The worry is that if I'm infected with a trojan or whatever they'll just get these new passwords too, so how do I stop that? I do have a firewall and antivirus with regular updates, but obviously that isn't enough!
I echo everyones comments. This is awful news, and I hope you are able to get it back somehow.
To anyone looking to beef up their security: My usernames/passwords are all kept in a Password Safe database (passwordsafe.sourceforge.net).
I can add that for several years now, I've used TrueCrypt (TrueCrypt - Free Open-Source On-The-Fly Disk Encryption Software for Windows Vista/XP, Mac OS X and Linux) to create an encrypted partition on my hard drive and portable USB sticks for 'My Documents' and other folders. I also first encrypt the files using Windows encryption, so even if the partition is decrypted, or somehow someone gains access to it directly, the files can't be read unless they also break into my Windows O/S account.
This is not without its own troubles, and you have to draw the line somewhere, but using TrueCrypt and standard anti-virus + firewall software *should* keep you on the right track.
Best wishes to bioboybill anyway.
Good news bioboybill. If I were you, I'd do a full format of my home machine and re-install the O/S just to be safe. If you don't have access to do that on the work machine, then maybe ask your IT dept for help, stating that you believe it was compromised.
When you have a clean machine, go and change all the passwords for the accounts you have and store them in password safe, or similar app.
That is great news bioboybill! I am so relieved that this story has a happy ending!
As to what to do next to keep your money safe... I'm sure there are a lot of suggestions already here, so I'm gonna throw an idea out there that probably nobody else will.
I can understand that you want to do betting while at work.. How about buying a netbook or one of those tiny computers? Have nothing but a browser, spreadsheet and virus/spyware software installed on it. You could take that with you to work if that is allowed. Only ever use that computer for betting, no matter if you are home or away.
Obviously also make sure any wireless network is more secure than some easy WEP/WPA2..
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