What should I do now?
To keep this brief and readable I will just state the basic facts and would appreciate any input. The money lost is not huge ($200).
OK, I played at quite a major UK sportsbook's casino. The sportsbook is regulated in the Isle of Man and the casino in Costa Rica.
In July, whilst playing blackjack at the live casino it became apparent that there "weren't many" ten value cards being dealt. This was commented on by one or two players and myself .
As this continued it became evident that the dealer was rarely busting (and this is a table where the dealer doesnt stick on soft 17). Obviously, the lack of ten value cards and this are not conflicting events. It just seemed blindingly obvious that I commented in livechat and one player agreed and left and the others were Chinese I believe who came and went (as they do in live casinos!).
So, after a few mutterings to myself for a fair few hands more I began to keep an actual count of how many times the dealer was busting.
As I was stuck in a bonus wagering requirement I had to carry on. But I decided to count on the chat facility just how often the dealer was busting.
So, over the next fify five hands the dealer busts only four times. This is AFTER I was so suspicious that for the only time in my life (in over six years playing) I have felt the need to start recording this.
As it was a full/near full table the dealer always had to complete its hand in every deal.
The fifty sixth hand was declared a misdeal and I contacted the pitboss who was so unbelievably rude and taunting (from the very start) that I left at this point. I was told by the casino that all complaints and requests for histories must be made to the sportsbook.
I dealt with the sportsbook and then with the IOMGC. But even the Isle of Man Gambling Commission couldnt get my hand histories off the casino.
Eventually, ater two months, I managed to get them. Except they were patently wrong and, to be fair, the sportbook agreed and got a new one. And these just dont match up with my count in chat (which was a fact .. there is 0% chance I miscounted or anything .. I mean the deals take forever, etc so it was hardly rushed).
The sportsbook said that this history had to be manually compiled from the raw data!
Further, I was eventually able to get my chat but it was missing the part where I counted. The chat provided even starts with me referring to this and carries on from that point.
From the above I am convinced i was not dealt a fair game. I have played for years and variance is an old friend of mine but this was just so transparently dodgy I have, for the first time, taken steps towards formal action.
A month ago, I said to the sportsbook it had to decide whether to back the casino's integrity against the evidence I have referred to or we are in seperate corners on this. The sportsbook got back to me three weeks ago and, effectively, said it was backing the casino 100%.
I then said I needed the missing chat as it was a crucial part of my evidence but given its four months on (and I have asked for it about ten times before and not got it) and I still havent got it I said I would have to assume I would never get it if I dont hear from them in three weeks. I have had no further correspondence.
This is where Id appreciate your advice. Id really appreciate your thoughts, suggestions, etc ... fire away with any questions also.
Cheers for now
I have thought about this a bit now and I am still not sure. I think you should try and decide exactly what it is you are trying to do then decide how best to get there.
Are you just trying to get back the $200 or are you now more concerned with naming and shaming the Company out of principal and causing them the most harm? Depending on which you are trying to do I would do different things. Can you PM me which site it was at?
Have a plan and stick to it
If it's a UK book could you make a request under the Data Protection Act for the chats?
I used it once for something vaguely similar..to cut a long story short I once lost my rag on the phone to the local council, the guy p*ssed me off & I demanded his name but as soon as I got off the phone I had forgetten it!
I was too ashamed to phone back and admit I'd forgotten it so I paid a tenner and got the details of the call via the Data Protection Act
Yes, there's the rub! I am not sure to be honest. Part of me feels like a casino which cheats should be punished because it was just, well, insulting. It just seems wrong to get cheated then when you prove it or take the matter further they can say "oh, alright, heres your money back".
Originally Posted by Andy
Bit like someone pickpocketing your wallet and when you catch them then they just give you it back as a fair resolution .. just seems wrong.
But also, its $200 !!
Sounds selfish, but I kind of want both. I should get my money back and I should be able to bring it to peoples attention. They were a rip off.
But, Ive kind of done all the work now. My complaints done, etc etc .. the story doesnt change so its just a copy and paste to any authority who'll listen.
I was quite impressed by IOMGC to be honest they were prompt and certainly listened and advised.
I am going back to them next week so we'll see how it unfolds.
I believe the chances of getting the hands I did (after I was so convinced to start counting in chat) are about 5,000 to 1. Is that right?
Just to add Ive pm'd Andy and musicbox back but my mail system says 0 pm's sent. Let me know if you havent had a reply because Ive obviously pushed a wrong button or similar.
I have it, thanks
Same here, will reply over the weekend.
Originally Posted by musicbox
Have a plan and stick to it
You probably need to turn on your outbox otherwise PMs won't be saved to your outbox when they're sent. It's somewhere in your settings for the forum, if you can't find it let me know and I'll look it up.
Originally Posted by goroovy