12bet Not Cancelling ManU/ManC Cup Game.
Had a bet on last weeks Manchester City -vs- Manchester United Cup game, which was subsequently postponed.
According to 12bets T&Cs the bet should have been cancelled if not replayed within 12 hours:
3.1.3.If a soccer match is postponed, or is abandoned or suspended and not resumed on the same day, then the match is void. Bets will only be considered valid if the match is resumed before the twelve hour expiration. Matches will be declared void irrespective of any official decision to honor the result. The outcome of all bets on abandoned/suspended matches is at the sole discretion of the Company
But my bet is still standing. Emailed them and got this response:
Attn Soccer] The match between "Manchester City -vs- Manchester United" [ENGLAND CARLING CUP - 6/1*Early*] has been rescheduled to 19/1, All bets placed are still considered VALID (Except Mix Parlay). Thank you!
Did you refer them to their own terms when you mailed them? If not then just remind them of their rules and ask them to cancel your bet. Although if you did, then I agree... WTF?!
Don't hate the player, hate the game!
Yes. Twice. Asked for it to be escalated. No Joy.
We understand your frustration with regards to your concern. However, since match has been rescheduled, status of your bet is still running and all bets placed are still considered VALID. Kindly wait for the game to resume as official confirmation of the result is necessary before settlement takes place. All bets are settled after the match ends. Sorry for the inconvenience it has caused you.
Maybe write to the gambling commission and copy them in? It's such a blatant violation of their own t&cs... although that last line "The outcome of all bets on abandoned/suspended matches is at the sole discretion of the Company" is a bit of a get out clause for them.
The final line of the rule should be irrelevant in this instance as this game was neither abandoned nor suspended.
I contacted them and asked them what specific rule (or part of a rule) they were using in making the decision to allow bets on this postponed tie to remain valid. Usually when you ask a book about such a thing, the book can give a very direct line from a rule which allows for their decision. That wasn't the case here:
"Yes, it is true that bets will only be considered valid if the match is resumed before the twelve hour expiration. But since we received an announcement from our Live Commentator in the field that the match has been re-scheduled due to weather condition, all bets placed are still running and remain valid. We are waiting for the game to resume as official confirmation of the result is necessary before settlement takes place."
I can't begin to understand how receiving information (like everyone else) on the tie being postponed and rescheduled allows them to not follow their own rules.
I agree. Is this the only game that they have not cancelled? After all there have been loads of postponments in the last few weeks. If all of those were cancelled, then this should be no exception.
What troubles me is that I can go ahead and lay it off and THEN they change their minds and cancel it.
I bet on the Liverpool v Spurs game @ 12bet the other week. The game was postponed before the game day (as was the case with your game) and the bet was voided. The difference between the postponements was that no new date for the Spurs game was announced at the time (afaik it was 2 days after the scheduled date?) but the new game dates for City/Utd were definitely announced at the time of its postponement. Why that matters I do not know, but reading what they've written it does appear that is coming into play. I'm not seeing how that makes any difference in regards to their rules but it's the only rather random idea I can come up with as to their stance.
Originally Posted by LosEndos
I don't really know what more you can do but to follow what they've told you (more than once) and what your account statement says and to act as if the bet is indeed valid. No-one can promise they won't change their mind before the game if they receive sufficient pressure to do so but considering they've probably received many emails on this since the 6th January then they've had ample opportunity to do this. Thinking about the absolute worst scenario then I would think the likelihood of voiding after the event is very slight because no reputable book will want to be on the internet as a book having 1) acted out of line with its rules + 2) led people on to believe bets were valid + 3) voided all bets including winning ones which has cost players money.