No but you can probably find it easily if you want, it will be on the thread about Rushmore's Xmas day bonus a few years ago, on Casinomeister. They spent many months investigating gnomes, Moneybookers handed over al the account info so they could link them. They also hired private investigators to visit players at home. Someone complained about the data protection thing, but FSA said that preventing fraud/money laundering was justifiable reason to share this info.
Originally Posted by Landprofits
VIPs can have two security tokens for free. But can you have BOTH active on your account at once? if so, how would you know which one to get the code from when loggin in, or would it not matter? If it is possible, it would be useful to have both working at the same time, then if you lose one or break it or it goes dead at the weekend, you can use the other to login. Does anyone know the answer to my query?
Also can someone else sign for the package when it arrives, or does it have to be me?
I have 2 tokens for each account, and I can use either of the tokens, i.e. their system can cope seamlessly with both being active at the same time.
Originally Posted by lorrainewade
Don't know the answer to the courier question, I'm afraid.
Anyone at the address can sign for them.
Originally Posted by lorrainewade
You get a FedEx tracking number when they ship so you will at least know what day they will arrive.
Don't hate the player, hate the game!
Thought I would drop a quick message in here for everyone to be that extra little bit vigilent and definatly recommend the RSA security token.
Sadly this morning I logged into my account to find a little over £400 has been swiped from my moneybookers account into a Russian bookmaker. (Marathonbet).
I can't even read the front page so how I could send money there.
Anyway, I digress. I am a computer consultant by trade and my firewalls, os software and virus scanners are all up to date. My laptop has nothing on it to keylog etc. I have change with a fine toothcomb.
I have reported it to Moneybookers who are investigating. Sadly I am not a VIP so did not know about the security token. And the money had arrived over night on the Sunday night and gone by the Monday morning so no element of me logging in would have stopped this money from going.
No idea how they got access. But do know that since I changed my password at lunchtime who ever it is has tried to access the account twice more since as I got Incorrect login e-mails.
So watch out and invest that next free £15 in a security token. It will certainly save to time and pain in the long run.
Fingers crossed I will get the money back but am waiting for the outcome of the investigation.
Sorry to hear about your loss, probably worth saying again - you can lock your Moneybookers account down to a single IP address (or maybe a range I don't know how flexible they are) so that you can only login from that one address. Email them about it and they'll set it up for you.
PS the security token isn't just for VIP members, it is for anyone (although the token is free for VIP members, I think it's £15-20 for regular / non-VIP users (think someone said the price above). Again just email them about it and they will point you in the right direction (from memory I think you order it via the Help section ... help > security or something like that, not the most obvious of things, they really should make it more prominent).
Thanks for the infor about single IP.
I am on a floating IP with my BBand company so might make it a bit more difficult.
I have also just received the standard dear john saying you are on your own.
In a nutshell
* All transactions are deemed valid if the correct username and password are entered even if you then phone up and say it is not
* Unless they are able to recover the money from the account it went to (E.g. moneybookers) then you will not receive a penny back. Therefore as it went to a bookmakers it is gone.
Going to phone them later and have a go at them but effectively moneybookers are saying you are on your own. Please don't bother us anymore. Oh and as we don't believe you are who you say you are please re-authenticate yourself. I can handle re-authenticating myself if i was going to get any money back. To be honest I will probably just leave the account suspended now so that I know nothing more can happen with it and go back to using Visa cards.
Bit slower but atleast I can do a charge back.
I would have a look at all the criteria they outline on their guarantee page (I think there's a post about it in this thread above if you search for 'guarantee') and if you think you've fulfilled all the criteria then explain that to them. If you don't have success after having fulfilled those criteria (and maybe even if you haven't but think you have still been treated unfairly) then perhaps pursue it with the FSA or FOS and/or your solicitor.
Originally Posted by vegasmad
Re IP addresses/access control lists, yes it is only for static addresses unfortunately, the card reader might be worth pursuing though. It's £15-20 normally or you can get it free as a VIP member (if you arb a lot in a short period then you can easily turn over the required amounts for getting VIP).
Thanks for the advice.
Definatly thinking about FSA route if they don't satisfy.
But to be honest with the e-mail I received earlier it looks like a dead duck already.
So as soon as that money has transfered you have the time it takes for a £400 bet to be put down and money withdrawn. About 2 minutes in my estimation to call moneybookers, report the fraud, have their security department pick it up and call the bookie/casino and the bookie/casino to investigate it and then stop the account.
When we succeed in capturing the particular funds while they are still in the Moneybookers system, we do always refund them to the real victim of the fraud. However sometimes we are not able to retrieve funds that have already left our system (examples : fund transferred to online casino's and immediatly lost there, funds transfered to skype and immediatly used)
Think you will agree there is little chance of getting through the moneybookers 0870 automated phone service before the money is gone.
They don't tend to tell you that Caveat on the Guarentee page. That comes in the e-mail after you have reported the security issue.
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