In hope of people not worrying unnecessarily, I e-mailed them.
So it looks like you can still wd as many times as you want as long as you did not receive the e-mail. One can only speculate how you can avoid this e-mail. Someone said that they got the e-mail right after cashing out £1000+. Maybe try to withdraw in smaller chunks? Only speculation though.
Thank you for your e-mail.
Kindly note that only the customers that have been e-mail where the ones effected with this. Therefore if you haven't been e-mailed with this notification you will not have any charges incurred.
Please do not hesitate to contact us if you have any further enquiries.
wow Good news that not everyone's being charged, but I'm sure they will gradually introduce to people's accounts once they do withdraw, as I only withdrew 250.00 and got the email!
Those that are being hit by the charge might want to confirm with Betfair that they can actually make TWO free withdrawals per week - each max £5K, and they must be made within 30 minutes.
is this 'official', brillo?
Originally Posted by brillo
Strange, I have made a couple withdrawals ranging from 1k to 5k last couple weeks, but no email. That said, I haven't withdrawn much in the previous year and pay a decent amount in commission.
The site appears to indicate that all moneybookers transactions are free:
Betfair Payments, United Kingdom, Moneybookers
To be honest, it is a bit cheeky to conditionally apply fees on some accounts, especially given their record profits and imminent IPO plans.
I would appreciate anyone's views who've had this charge before. Today Betfair took an amount out from my account for this charge. I only saw it in the last hour and their Payments Team have already left for the day. They have charged me completely erroneously I believe.
(1) I withdrew by Moneybookers last week (Saturday 14th).
(2) I next withdrew this week -- yesterday (Friday 20th).
To me, this is outside any charge because I made them in different calendar weeks.
This is their email from back when they implemented this charge:
The bit in bold (my emphasis) clearly indicates to me they count it as 1 freebie each calendar week. If they counted it instead as once every 7 days, well, the email does not say that.
We're writing regarding a change we made to our terms and conditions on 4th August 2010 that we would like to bring to your attention. As a customer who has recently used Moneybookers to deposit funds into your Betfair account, you could be affected by the change in the future.
Whenever funds are deposited into or withdrawn from your Betfair account via Moneybookers, Betfair incurs a charge which is not passed on to the customer. In order to discourage customers making a large number of successive deposits and withdrawals, from 20-09-2010 only the first withdrawal made via Moneybookers in any given week (00:00 Monday to 23:59 Sunday) will be processed free of charge
. Subsequent withdrawals will incur a charge equal to 1.5% of the amount withdrawn.
Please note that these changes refer to Moneybookers withdrawals only. It will continue to be free of charge to deposit funds into your Betfair account via Moneybookers and no other changes will be made to alternative deposit methods. A comprehensive list of deposit methods can be found on the Deposit pages within the My Account section of the website.
My withdrawals are in different calendar weeks (last week and this week). So they are completely wrong in charging me. Am I right? I have shot them an email. In the meantime, I would appreciate anyone's views or experience on this charge.
Did you turn over the whole deposit?
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thanked for this post
Yep and much more.
Originally Posted by joeyboyuk
The guy I spoke with last night was puzzled too. Waiting to hear back today.
You should be fine then. This happened to me a while ago, they phoned me back and apologised, creditted the difference and gave me £50 to say sorry
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