IASbet - payment problems
Hello - I have not posted for a while been doing other things - but I wondered if anyone else has had a problem with this bookie. I have £80.00 in my account there. I jumped through all the money laundering hoops and finally they agreed i could withdraw my money. That was on the 30th of September. I have sent two polite emails asking where it was and the emails back from customer services say that the money was sent. I sent a more forceful email and they say that it may have " bounced back" and I should wait a few days. I have done this but still nothing. Yesterday I sent an email that was a bit more forceful, but they have not replied yet - has anyone got any ideas or advice as to what I should do next ?. Thank you for your help
I can only think you've been extremely unlucky. Whilst there are only 2 reports on the Payouts thread:
they are both very fast payouts. Also there are no known complaints that spring to mind (or at least none tagged with 'complaint' which I try to do with complaint threads). I can only say you've been unlucky and to continue talking to them assertively (ie politely but put your point concisely).
You might want to talk to them on the phone if you feel able to perhaps, that often moves things along quicker when you start getting into an email 'ping-pong' situation with a problem.
Personally I wouldn't be too concerned though, they're not exactly a small bookie and their reputation is generally reasonably good.
As Munk says, get on the phone or on live chat. If there is a delay in yur withdrawal ask them to specify to you what the problem is and if they need anything further from you.
Sometimes their internal communication breaks down a little and they take a while to update their system, which can lead to withdrawals being rejected for not completing the wagering requirement when, in fact, you have (an email will usually sort this out), or perhaps the system not showing that you have sent in verified documents when, in fact you have...
Speaking of which - the documents you send in do need to be verified by a third party, this is nothing to do with IASbet being unreasonable - they are actually required to do this by their regulator which in this case is the Northern Territory Goverment. Holding a gambling licence with the Northern Territor means that they are audited regularly - Oz books are solid.
I seriously doubt you will have any problems getting your money - there must be a reason, you just need to find out what it is and put it right.
I have to agree with the previous replies. My experience with IASBet has been satisfactory so far.
Which withdrawal method did you use?
Hi I Met all the requirments for withdrawal which included the certification of the required documents.
The withdrawal method was that the winnings would be transferred to the card that I used to deposit with
I have emailed them several times and yesterday I live chatted. The young lady said that as they were in Australia money transfers can take a lot longer. I politely suggested that in the age of electronic transfers, distance is not really an issue to which she said ok just keep checking your account and ended the session ! oh well
Hi I just thought I would give you an update as you were kind enough to reply. Still not received my money. I have emailed them and went on live chat and they have said there is nothing they can do. I will just have to wait. They could try and trace the money but they will charge me $70.00 to do that.
I have met all the criteria including certified documents. I did ask if there was anything else they needed from me and they said no.
Do you have moneybookers?
They usually process withdrawals to moneybookers within a day or two. Perhaps they would let you deposit by moneybookers and they withdraw the lot that way?
You could try suggesting it anyway.
Also, is it a credit card or debit card? I find that withdrawals to a credit card are a bloody nightmare at a lot of bookies (and if it's a mastercard, sometimes it really is impossible to get a withdrawal to the card).
I do have a moneybookers account. The card I used was a debit card which I have always used and never had a problem with. At the moment my account at iasbet is showing zero - so the money is somewhere between them and my bank account. I am not sure what you mean that I should suggest - sorry to be a bit dim !
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