188bet - voiding winnings / refusal to payout - complaints thread

[chachi]

I always fwd along scan of passport and recent utility bill when opening a new account on first day irregardless of whether I 'plan' to have to withdraw or not ...

[Schrainer]

i did not calculate that they decide in that way, of course it will teach me to provide documents in advance now.
they explained they do it in cause of security-reasons, cannot see that point of view at all, it is as much as secure no matter if you send the documents today or in two weeks, isnt it? Why not asking the customers to provide documents inbetween 5 minutes? It is ridiculous to defend that doubtfull position in that way.
if they construct such harsh conditions why do they allow to deposit? To avoid cases like this they could request the documents in advance. but they may not interested to avoid, they may speculate: if the customer looses fine, if the unsuspecting customer wins he may will not check his mails that quick or is unable to provide in time, so fine as well. that is not fair

[chachi]

generally if you are gnoming or using made up details to multi-bonus a book, you won't necessarily have the needed documents to hand, whereas if you are who you say you are then providing ID proof and a recent utility or council bill should not be a problem ...

not agreeing with their '24 hr' timeframe, but I'd prefer a book be overly security conscious in this sort rather than if they, like some, will allow a withdrawal without providing anything which just begs for some to hammer them repeatedly, the offer to be pulled or modified after the fact, or the book itself run into trouble due to the uptake volume.