Bet365 Live Streaming subscription complaint

[munk]

I had to contact Bet365 today about £10 that they automatically took from my account without any consent to subscribe me to their Australian Open live video streaming service. I only clicked on a link that read 'Subscribe to live Australian Open' expecting to be taken to a page where I could read about the subscription, check out the terms/details and then subscribe, but instead I was automatically subscribed and £10 taken from my account.

To be fair they do give a £10 bonus when you do this (although it's not credited automatically and I thought they would just withhold that because I'd been bonus banned there), but still I would have liked to have actually read about and then agreed to it before the £10 was removed from my account. And again to be fair they did reverse the £10 withdrawal and remove the bonus when I asked them about it (as a gesture of goodwill? I don't think so they didn't leave the bonus! ).

Still though, taking £10 from an account when you just clicked on a link to find out more information about a service is pretty poor. Be careful what you click on if you're browsing on the Bet365 live streaming site and you see 'subscription' anywhere.

[chachi]

Especially now that Betfair is showing them all for free no-bets required