Bet365 Live Streaming subscription complaint
I had to contact Bet365 today about £10 that they automatically took from my account without any consent to subscribe me to their Australian Open live video streaming service. I only clicked on a link that read 'Subscribe to live Australian Open' expecting to be taken to a page where I could read about the subscription, check out the terms/details and then subscribe, but instead I was automatically subscribed and £10 taken from my account.
To be fair they do give a £10 bonus when you do this (although it's not credited automatically and I thought they would just withhold that because I'd been bonus banned there), but still I would have liked to have actually read about and then agreed to it before the £10 was removed from my account. And again to be fair they did reverse the £10 withdrawal and remove the bonus when I asked them about it (as a gesture of goodwill? I don't think so they didn't leave the bonus! ).
Still though, taking £10 from an account when you just clicked on a link to find out more information about a service is pretty poor. Be careful what you click on if you're browsing on the Bet365 live streaming site and you see 'subscription' anywhere.
Especially now that Betfair is showing them all for free no-bets required
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