Ladbrokes bet placed problem
Had a problem today with a bet placed at Ladbrokes which i think might serve as a warning to others.
Basically i placed a £100 bet on a horse @ 10/1 anyone who uses Ladbrokes (probs everyone) will know that unless the market is sp then only the price available is displayed on the coupon. I therefore hit the 10/1 and placed my bet like many others at that price. After placing lots of bets today just before the race in question i was looking for where i had placed the bet with no joy i checked my ladbrokes statement and it did not appear there so i assumed it had not been placed there every other bet on there was placed @ price per usual.
Anyway the race finished and the horse in question won, panicking as to whether i had actually placed the bet with a large portion layed of on daq i looked through my accounts again, checking my ladbrokes statement i had placed the bet with them and it had settled not at the 10/1 but sp which was 13/2 £350 short of what i should have been payed out.
First thoughts i must have made a mistake but on thinking thought not, i then got on live chat who just quoted the same thing you placed it at sp but confirmed at the time of placing the bet the price was 10/1. I then said well why would i place the bet at sp as that is pretty pointless with B.o.g but he insisted it was placed at sp.
Now as i have said only prices are displayed on the coupon if there are any he had already confirmed the price was 10/1 at time of placing bet and it had not changed for another hour or so. So i then tried another dummy bet and could not see the option to bet @ sp so told him this he argued this with me and to his credit was actually correct as if you click on the price which is in a seperate box in the top left hand corner of the betslip you can move down and change to sp. However this is not slip of the hand mistake material as its a small box and you do have to scroll down and change to sp and the page actually seems to refresh as you do it.
Anway i argued my case but as expected without proof there was nothing he could do. Apart from the obvious dissapointment of losing money and feeling cheated this has also brought some pretty fundamental issues to how i operate. Notes to self:
1. Must always take a screen shot of every bet regardless of how busy i am.
2. Must record every bet and double check them before each race
To most of you im sure these seem like pretty basic things but i have been doing this a long time and never felt the need to do this plus look at the bets you place by phone you cant screen shot those.
My real concern is the trust between bookie and client this really makes you think about some of the perils of betting online. It could have been a lot worse and ill use the situation as a lesson in recording bets but the whole situation bothered me really.
I know some of you will think i have just made a mistake and reading this i can understand that but i convinced i didn't and there was something under hand about the whole situation which is a bold statement i know but thats how i feel. If only i had a screen shot i could have proved i was in the right.
Just thought i would post the events so people can learn from my experience.
Your open bets should show up on your account history page in your account?
Originally Posted by clarke9
Account History > Unsettled bets
The only thing I can think is maybe if you placed the bet before today, it wouldn't automatically show your open bet unless you change the time frame from 'Day' to '1 week' etc? OR you didn't tick 'unsettled bets', by default it's set to 'Transactions' which won't show open bets iirc.
But generally yes the screenshot thing is a good idea, has saved me some confusion / hassle quite a few times (although not so pleasant when you do something stupid like bet o2.5 at two diff books and that's only confirmed when you check your screenshots ).
Well worth doing for your own peace of mind just looking through my account again though and its just unbelievable that every other bet and there are hundreds of them have been placed at a price yet they wont even consider that there might actually be a glitch in there system and i appreciate maybe there is a glitch in mine but im just not convinced and i cant prove to myself or anyone else one way or another for sure. How frustrating! A valuable lesson all the same.
Can you set ff to work offline and look through your history ?