My wife placed £50 on a horse at 3.0 and it won at 4.33. She got paid out at 3.0. She emailed them and was told that Best Odds Guaranteed now no longer applies to her account. She said ok I understand that I will no longer get Best odds Guaranteed from now on. However my bet was placed before you have advised me of this restriction on my account. So she's asked them to credit her account with an extra £66.50. I'll let you know what happens. It seems they are withdrawing B.O.G. but not telling you until you have a winner that qualifies. I make a point of only betting with B.O.G. bookies so they are trying to get bets on false pretences.