Supercasino - dispute over terms

[8burnleymik8]

Hey guys,

I am having a small dispute with these guys..

Basically I got an email saying they had a new promo on. You can make upto 3 deposits using the code "BALLOON" to get 30% on 1st deposit, 40% on 2nd deposit etc.

Anyways I deposited and began playing roulette. I did quite well, but when I checked my balance, it was showing all as bonus, except for my original deposit.

Confused I contacted CS, who then tell me the bonus is supposed to be for Slots, but there is nothing in the email to say that is the case. All my winnings are now tied up as a bonus balance. I have tried disuputing it, but so far hitting brick walls.


Here is the full Email, including the T+C's where it says at the bottom that Roulette counts towards 100% of the requirements!

Can’t see this email properly? Click here

Hello Michael,
Username SCUMBAG,

It's that time again! The Bonus Balloon is back.

3 big bonuses are waiting for you on your next 3 deposits. Each time there's up to £200 to be had so what are you waiting for?

Just use promo code BALLOON on your next deposits today and tomorrow and you'll get a 30%, 40% and 50% bonus as you go. Brilliant!

All the details and terms are below so please take a look then log in and join in the fun!

Don't forget your promo code!
SuperCasino.com



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NetPlayTV is licensed and regulated by the Alderney Gambling Control Commission. By playing our games you agree to be bound by our terms and conditions, available at our website, Supercasino Live Roulette on Channel 5 | Official Site - Register Now, or by writing to SuperCasino, NetplayTV Group Ltd, The Old Presbytery, Alderney, British Channel Islands GY9 3TF. Services are not available in Northern Ireland. NetPlayTV Group Ltd 2010, Registered No.1691 Customer Care 0800 1984 777. We are open 9am to 3am Monday to Friday, 12pm to 3am. Saturday and Sunday. Email support@supercasino.com

Details and terms: Bonus offer only available during promotion period from 00:00 Wednesday 23rd March to 23:59 Thursday 24th March 2011. The bonuses are only available on the first 3 deposits made during the promotion period when the promo code BALLOON is entered. The promo code BALLOON must be entered for each deposit to be valid for this promotion. The first bonus will be calculated as 30% of the first valid deposit made. The second bonus will be calculated as 40% of the second valid deposit made. The third bonus will be calculated as 50% of the third valid deposit made. For each bonus a maximum of a £200 bonus can be added. The maximum bonus available during the promotio period is £600. Please note that the bonuses carry wagering requirements and can restrict withdrawal in the event that wagering requirements are not met. Please take this into account before entering the promo code and taking up this offer. The bonus amount you re ceive and any winnings accrued may not be withdrawn until you have reached the wagering requirements for this offer. In order for you to be able to withdraw your bonus and winnings accrued on this offer, you must wager at least 40x your bonus + deposit amount within 30 days of the date of issue. If you wish to make a withdrawal before meeting the wagering requirements then you will forfeit your winnings accrued, your bonus amount and opt out of the bonus offer. All Blackjack, Casino Hold'em and Video poker games (Jacks or Better, Aces and Faces, etc) contribute 20% of actual wagering on these games. Baccarat, Craps and Sic Bo games contribute 10% of actual wagering on these games. Roulette, Slots and Instant Win games contribute 100%, excluding "low risk" bets. NetPlayTV reserve the right the amend or remove this offer at any time without prior notice. This scheme is provided by NetPlay TV Group Ltd of The Old Presbytery, Alderney, British Channel Islands GY9 3TF. For other terms app licable to bonuses please see our main Terms & Conditions here

Should I keep pushing to get the funds freed up into my actual balance? I am almost certain I have wagered through more than the £360 required.

[Hibs1875]

Hey guys,

I am having a small dispute with these guys..

Basically I got an email saying they had a new promo on. You can make upto 3 deposits using the code "BALLOON" to get 30% on 1st deposit, 40% on 2nd deposit etc.

Anyways I deposited and began playing roulette. I did quite well, but when I checked my balance, it was showing all as bonus, except for my original deposit.

Confused I contacted CS, who then tell me the bonus is supposed to be for Slots, but there is nothing in the email to say that is the case. All my winnings are now tied up as a bonus balance. I have tried disuputing it, but so far hitting brick walls.


Here is the full Email, including the T+C's where it says at the bottom that Roulette counts towards 100% of the requirements!

Can’t see this email properly? Click here





Should I keep pushing to get the funds freed up into my actual balance? I am almost certain I have wagered through more than the £360 required.

Where does your £360 WR come from? From a quick scan of that email, it seems to be 40 x Deposit + Bonus, so to have a £360 WR you would have depositing very little?

[KasinoKing]

Where does your £360 WR come from? From a quick scan of that email, it seems to be 40 x Deposit + Bonus, so to have a £360 WR you would have depositing very little?

Good catch!
That would be a deposit of only £9...

KK

[8burnleymik8]

Yeah I only deposited £30, I was just passing some time really, but actually ran good for a change. On my bonus page the WR is £360. I played lots of roulette, but that WR never changed, despite the T+C's saying that roulette counts for 100% to wards WR.

[8burnleymik8]

The bonus was only £9, if thats anything?

[KasinoKing]

The bonus was only £9, if thats anything?

Ooops - my bad. I was thinking it was a 100% bonus!

I think you'll need to try to contact someone higher up than CS - like a manager or something. I've never worked with these people, so I don't have a contact or know anything about them, but don't they have e-mails or phone numbers on their website for this type of dispute?

KK

[8burnleymik8]

Yeah I have emailed CS and spoke to live support twice, email support hasn;t responded as of yet, but live support were pretty much just taking the line that it was a slots bonus.

TBH, I haven't taken up a lot of these type of offers, so the only reason for posting here was to sort of get advice that I had a fair point to argue with them and to make sure that I wasn't missing something they could use against me to refute my argument.

[jon2322]

Knowing how lucky you run they will prolly convert an amount to cash, leaving you something like £200 in profit or something

[8burnleymik8]

Sorry for posting in wrong forum.

Sorted now, email support didn;t even dispute it, they just emailed me saying there was a mistake when the bonus was added, they could see that the WR had been met and as such they were transferring the bonus balance into my real cash account!

Winner!

[jon2322]

Knowing how lucky you run they will prolly convert an amount to cash, leaving you something like £200 in profit or something