Issue with super casino
Hi guys, need some help.*
Basically, I had an email from super casino saying I had a bonus waiting, no deposit required. I received £50. In order to turn any profit into cash, I had to wager just under £5,000.*
It was simply my night! I kept hitting and hitting my main numbers. Long story short, I finished with £1486, after meeting wagering requirements! I was estactic. I made a withdrawal request and went to bed.
Next day, I was told the following in an email from super casino:*
Thank you for playing SuperCasino.*
This mail is to notify you about the status of your pending withdrawal request, for the total amount of £1,486.00.
Please note that you did not comply with our bonus policy by placing "low risk" bets, therefore your winnings will be voided.
Low risk Roulette bets are bet spread combinations covering 25 and up (25-37 spots) of the 37 unique number spots on the table. For example, if You bet on Red and Black, You are covering 36 of the 37 possible outcomes and this type of bet would therefore not count towards the wagering criteria.*
Casino reserves the right to withhold any amount in excess of the player's original deposit from a player's withdrawal if low risk bets were placed.
We apologise for any misunderstanding and thank you for respecting the mutual interests of fair gaming at SuperCasino.
If you would like this explained to you further, please do not hesitate to contact the SuperCasino Support Team:*
Freephone: 0800 1984 777
Fax: 0207 900 3155
(Open: Monday to Friday 9am-3am, Weekends 12pm-3am)
SuperCasino Finance Team
NetPlayTV is licensed and regulated by the Alderney Gambling Control Commission. By playing our games you agree to be bound by our terms and conditions, available at our website, www.SuperCasino.com, or by writing to SuperCasino, NetplayTV Group Ltd, The Old Presbytery, Alderney, British Channel Islands GY9 3TF . Services are not available in Northern Ireland. NetPlayTV Group Ltd 2011, Registered No.1691 Customer Care 0800 1984 777. We are open 9am to 3am Monday to Friday, 12pm to 3am. Saturday and Sunday. Email email@example.com
I looked up the concept and understand, and I agree that for the majority of my big spins(390) a time, I was infect betting across 27 numbers. The issue I have is the term "low risk" or "spreading the risk". I obviously got caught up in the moment, and my main numbers had £30 on them each, while others just had £1. Can this really be deemed spreading the risk?
Can the withdrawal be rejected because of this technicality??
Also, I should point out, that I didn't know about this "low risk" when I was playing.
Any advice greatly welcomed.
Unfortunately, I don't think you will get anywhere.. Spread betting across 27 numbers is deemed abuse, and so they can withhold winnings..
Must feel like you've been robbed, I know, but really , I'm pretty sure you guessed you were on thin ice anyway...
This is just another case of nonsence from a casino. There is no such thing as low risk. The risk is the same whether you bet 1 number or 35 numbers. The risk will always be the advantage built into the game. In the case of roulette its 2.7% for single zero.
In the long term someone betting on just one number, and someone covering almost every number will end up with the same returns. Indeed even if you commit the ultimate abuse of betting red and black at the same time, you will still end up with the same returns as the guy just betting on a single number.
Beating Bookies since March 2006
I also have a dispute with SuperCasino
I've just stumbled across this forum and am quite impressed.
But anyway back on topic, my problem with supercasino is similar to OP but I did actually make a £40 deposit in the first place. They added £40 of bonus money. I got it up to £120 and only then I realised that there was a wagering requirement before I could cash out. So I placed bets on red and black till I met the £1500 requirement. After trying to cash out I was informend about the low risk bet condition. I was annoyed but it was there hidden away in the t&c'. So I carry on playing and this time I make sure I bet on less than 24 numbers. I go on a heater and get up to £450 by the time I met the requirement. So I try to cash out but they email me saying they want to see scanned copies of driving licence utility bill and front and back of the card used to deposit. So I provide them with this highly confidential information expecting everything to be fine. But no, after trying to cash out again they email me saying 84% of my bets were low risk so they declined the withdraw. It is just blatant lies from them now and I am very annoyed so I email them explaining everything and threaten legal action if they do not cash me out. That was this morning but they haven't replied yet. Supercasino actually makes me feel sick now I can't understand why they would ask for the documents then decline anyway. Bunch of jokers.
After a few more heated exchanges between myself and Supercasino via email they rang me before and said that I was right all along and that it was a mistake on their part and that I had definitely met the wagering requirement and thus my cashout will be approved. I guess it is possible they overlooked my stats all along but I'm not entirely convinced by it all and think they may have been trying to pull a fast one on me as when I threatened to take them to court and drag their name through the dirt they soon backed down. But oh well I can't exactly complain as I should see my money after all.
Thanks for your post pokerdude. Still waiting on a decision on mine, but just wanted to see if our cases were the same. One thing I didn't understand about your post was about u carrying on playing after your withdrawal was declined. My understanding of your situation was that u got up to £120, realised they was a wagering requirement, bet on red and black until wagering requirement was meant, and then tried to withdraw. U then got told about low risk bets.......what happened then? Did they give you all the £120 back, and had to fullfill a new waging requirement? Or did they just give you your initial deposit back. Ur assistance in helping me with my issue with supercasino will be greatly appreciated.
yeah that's basically it. 84% of my bets were low risk when I first met the wager requirement. So the woman on phone said I still had another twelve hundred and something quid left to wager and it had to be non low risk bets. So I did that, got it up to £450, tried to withdraw and they asked for my documents and then after I provided them they stilltried to decline my withdraw saying that 84% of all my bets were low risk still. I was furious when they did this and the last email I sent them I really went berzerk and thats when they rang me soon after and said they would sort it out.
Originally Posted by Rick
I really wouldn't know about your situation, I'm surprised you managed to get free money off them in the first place. But I'll say one thing and that is getting money off supercasino is very hard work as they will use every trick in the book to not pay out.
Could you give me some pointers in what you said to them in ur emails. What sort of thing should I be threatening them with. Have u been paid yet? Our cases do seem similar, when u get paid out, could I get ur details, username etc, just so I can refer to u, as I feel that they keep mugging me off.
Super casino are willing to offer me(after consultation with Alderney gaming commission) the cash for my non low risk bets. This equates to 18% of the spins. Therefore, 18% of total winnings, works out to be £267.
I find this to be really insulting, almost hush money?
I still feel angry about the whole situation, could I / should I get more?
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