Ladbrokes slow CS

[8burnleymik8]

I am getting a little vexed with Ladbrokes support now.

Last Friday (9th Dec), I was making a moneybookers deposit to my account when the page froze. I shut down my browser re-loaded and logged in to see the deposit wasn't successful, so I deposited again.

When I checked my Moneybookers account later it showed the first deposit actually was successful and had be debited from my MB account.

I got onto Live Support at Laddies, who told me to give it a couple of hours as sometimes he deposits can be delayed. Fair enough, I thought, I can wait.

Saturday morning, no funds in Laddies account, so I get back onto live support who tell me the payment was cancelled their end and as such they never received it. Their advice was to contact Moneybookers.

I filled out a couple of support tickets for MB, but no response by Monday morning so I called them. The MB guy was very good and explained that there was a Merchant ID for the transaction and that Ladbrokes had definately recieved the funds and as such he would email me this so I could forward it to Ladbrokes.

I recieved his email shortly and emailed care@ladbrokes.com with a brief description and the email from MB on Monday.

I still had not recieved ANY correspondance from Ladbrokes as of last night, so I got back onto Live Support and spoke to them regarding the matter and was basically told I would have to wait for my email to be responded to once it had been addressed and passed to the correct department.

Am I the only one who thinks it's unreasonable to have to wait 5 days (and counting) to even recieve a response to a simple email?

This is very frustrating and I am very dissapointed in a reputable company like Ladbrokes is so poor in CS.

Has anyone experienced the vanishing funds before? Any ideas how long it usually takes to get resolved?

[Stevesharpe]

Ladbokes CS has gone down hill twice recently, firstly at the end of last year when they seemed to get a kick up the arse re bonus abuse at the casino. I would guess at this time some staff were laid off for cost cutting. It then deteriorated further with the move to Gibraltar.

I currently have 3 outstanding issues awaiting response, the oldest being 5 days also

[8burnleymik8]

Quick update.

Finally had an email yesterday confirming they had recieved my email and it would be passed to banking.

A week to recieve a generic response, very very dissapointing from Ladbrokes.

[8burnleymik8]

Sorted. Money credited back to my Ladbrokes account. A real shame it took 11 days to sort out though. Expected more from one of the UK's leading Bookmakers.

[tartantipster]

Sorted. Money credited back to my Ladbrokes account. A real shame it took 11 days to sort out though. Expected more from one of the UK's leading Bookmakers.

Glad to hear that Ladbrokes resolved your query 8burnleymik8, I knew it would be eventually; however, you are absolutely right that this is a totally unacceptable timeframe.