Littlewoods / Vernons Withdrawal Problem
had my first big win for a very very long time yesterday for £5,000 with littlewoods casino, had the usual emails today asking for notarised ID and proof of address etc etc but then I also got an email saying that they have merged with vernons casino...
now here comes the scary part - when I log onto littlewoods this evening it redirects me to vernons casino, when I check my pending withdrawals nothing is there and I am now sh*tting myself!
the online support said that I have no pending withdrawals so I managed to get through to the customer service on the phone who confirmed that I do have a pending withdrawal for £5,000 from Littlewoods and that I just need to provide the security details stated earlier....
I am still unsure and starting to think that this smells very very fishy...
Has anyone got any advice or horror stories from either vernons or littlewoods?? Is there anything I can do?? Can I complain to anyone surely these guys are regulated??
Please someone help...
I'm not sure if I'm missing something, but why would you want to complain to anyone just yet? Over the phone they've confirmed you do have a pending withdrawal and just need to provide the requested documents, so why don't you go ahead and comply, and then think about what else you can do if the withdrawal doesn't come through (can't think why it wouldn't if you provide all requested ID etc and haven't broken any of their terms).
This is all in order, I know about the merger/take over/name change ( my Littlewoods account has moved over to Vernons ) - just do as they ask and you'll get your money.
Last edited by tartantipster; 27/06/2012 at 00:30.
"THE GAMBLING TIMES" IS A TRULY FANTASTIC PRIVATE PREMIUM MEMBERSHIP FORUM.
well fingers crossed, documents sent out today....will keep you posted
these people are total scum. good luck.
Littlewoods were 100% rogue when they were part of the Cassava group, but I believe they aren't involved with them anymore. Am I right in thinking this?
Originally Posted by lorrainewade
Is that what you were referring to Lorraine? Or are they now run by a different but equally scummy group?
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