maybe its because you unknowingly hit arbs,
Did you bet on horse races?
I also am a new customer to Ladbrokes directed there from Bonus Bagging. So far I have done the three times £10 free bets welcome bonus from which I won a lucky £165 by re-betting my £45 win. Then they emailed me this week with a 123 promotion to get three £10 free bets for the Sprint Cup today. I had trouble using the free bets after they were credited and was eventually told about my restriction of £2.50 max per bet and max odds of 9/1. I decided to ring the 0800 number given and be really nice and polite to see what I could get. The chap I spoke to was really friendly and explained about Ladbrokes only wanting to cover their liability. So I reminded him that I did not ask for the 123 promotion and was invited by them. He then offered to do two of the free £10 bets at odds of 11/4 and 9/1 and I could pick another race to bet on the favourite. I flirted a bit more and eventually got the third horse I wanted with a bet of £10 at odds of 28/1.