Well, I keep you updated, the surreal comedy continue and is increasing day after day
Yesterday night, they stopped to tell me about the old/new conditions that they knew that I registered and accepted the bonus and finalized correctly the rollover under their old conditions and I never accepted, neither knew about these new conditions that they changed when they wanted and now want apply to me
Well, they yesterday told me about that I did some bets "out of the rules program", and these bets really consists in normal bets that I did with a lower odd than the rollover required , and what? I knew that while I was completing the rollover, when I saw another bet that I like, I bet on it although I knew that it had a lower odd than the minimum odd and it would not count for the rollover. I don't see where is the problem here, it was not fobidden to make some normal bet that don't count for the rollover while I was completing the rollover and they told me that with this, they can expulse me from bonus programm for break the rules....
Well, another new excuse invented to continue with this interminable histtory to not pay, it is unbeliable the quantity of ibnventions that they are using, they don't have end
And the best came this morning, I send them by email, 61 screen captures with all the bets with which I completed fairly my rollover (4000 euros bet with a minimum odd 1.71 in simple and 2.92 in combo in less than 90 days respecting totally the rules that I accepted) and I send them a copy of email I send yesterday to LGA and minutes later I receive a phone call from them. I told them I don't understand well english spoken, that please, better write me an email, and minutes later I receive this message:
"As I explained over the phone there was mistake in the communication from our end in the beginning. Due to adjusted rules for rollover and limitation of eligible sports leagues you have the right to refuse playing under the new rules which means we will cancel your current bonus program. After that you can continue betting under our standard terms. This is the standard way most customers opt for.
However our Customer Service has escalated to the company management that there was a long and lengthy discussion with you and that there have been mixed messages from your end as to what proposed solution you agree to.
We understand that this is causing inconvenience for both you and us. We do not like the fact that you tried extortion with threats to report to LGA and also to write in forums while all the time we have been in communication with you and have offered solutions. Furthermore we see that you have even placed a bet yesterday and lost. Note that we have not stolen your money or blocked your account in any way until now.
Furthermore we have generously proposed that should you choose to cancel we will not impose any service charge (we have right to according to our standard terms and conditions, which have not changed whatsoever).
Now given the situation we have decided to close your account as we have the right to do so. Your initially deposited money have been returned (without the standard delay of 3 to 5 days for processing!).
Despite your tone on several occasions being not in good faith or in good attitude the management of the company has decided to compensate for all the inconvenience by giving you 10% real money bonus to the returned money.
Please review your Neteller account balance. We kindly ask for confirmation."
Well well, they closed my account, keep and steal my bonus and winnings fairly won (where I could loss my money in the process) and they give me back the amount that I deposited with a gift of 40 euros, but they keep 1360 euros that legally belongs to me
They told me about my tone towards them, when they are keeping and stealing my money in front of my eyes, I think I should have a happy tone
And now because they say, Should I be grateful and happy for their generously proposed of give me back my deposit without the fee charge and they keep my bonus and winnings that I fairly and legally won after completed a rollover that took me months to complete respeting all the conditions that they had and I accepted when I took the bonus by the end of the August? And now they come and want to apply me another diffenrents conditions that I never saw and less accepted that they changed when they wanted, inventing every day a new excuse to not pay, infinite stranges documents, no answers, delays, checking my betting history and looking for excuses to cancel my rollover, change of conditions because they wanted, bet out of the rules of the rollover that doesnot affect anything for the count of the rollover and they were not forbidden nowhere....
And tell me about extorsion with threads about write lo LGA, but if they are doing something ilegally and keeping money that not is theirs, what should I do? Expect their answers with their generous solutions of give my money back and keep the bonus and winnings that I fairly won
I already think besides they are cometing fraud, scam, trick and rob, they make fun of users too with all these histories
Last edited by Carovie; 21/11/2013 at 12:26.
I'm just glad I got all mine in the end. They need closing down.
I am in touch with LGA and with all proofs about how I completed the rollover correctly and none of their excuses is true.
If they don't want to look for a solution for me, is going to be very easy with all the proofs I have , they easily will have a deep investigation and besides with the numerous users affected.
I am not going to take just my deposit and move, I am going to write everyday to all sports foums which I know, LGA and rest of associations that regulated this, making them know how this thieves act, for people and internet users know that this bookie is a fraud and steal their money, and I will do this until they pay what is mine
@carovie - why are they suggesting that you are threatening them with the LGA when you've already reported them to the LGA? Did you send a complaint to the LGA already?
If you already sent the LGA a complaint I would just not respond any more to Vestabet. If you really must respond then just tell them that any further correspondence must be CC'ed to the LGA since they are investigating the matter now, don't waste too much time sending reams of information to them - if you do reply to their query/email (including the 'threat' of reporting them to the LGA), make sure you CC the email to the LGA.
But the LGA do take a long time to respond so you have to be patient.
I'd be surprised if the LGA actually do anything. I know in my experience they couldn't have been any more useless if they tried.
yes munk, I told them that all that they were doing to me, I was redacting a complete document relating all the facts what they are doing to me from the first to the last, all excuses etc...and send it to LGA, organizations relationated with regulations and all sports bettings forums that I know, to put in their knowledge the scammers and fraud that Vestabet was committing with me and another users, and writing there everything what was happening, all details and sending this formal complaint to LGA and I am going to do it every day, updating the document the day that be necessary with the new facts that happens like today and I will continue like this until they give me what legally is mine
And yes too munk, I started two days ago to send the complaint to LGA (to three differents emails adress, one of them direct to a personal worker in the organization which I have his email adress) and when anything new happens and more clear the situation is, I update the document and send them the new versión
Thanks for the advices about how to act with messages and emails, munk, I will do like that
And no doubt ganth, that LGA is going to do somthing to the respect against these scammers, when they see all proofs and messages and that I am not the only user cheated by the same bookie. They have jurisdiction over them and they are many users who are affected buy the lies and inventions excuses of this bookie, and I have a clear screen capture of each bet that I made which completed my rollover which took me months to complete, and now this "people" after invent all kind of nonsenses, directly closed my account and keep for them my bonus and winnings got.
Not much to investigate in this case, the situation how you can read in this thread is clear
@ganth - you're talking at least 2-3 months before LGA will resolve the situation if it gets that far and you'll probably have to chase them on the phone as well during that time. The key thing is making sure they are investigating it to start with, if they ask you for your username then that's usually a good sign that things are on the way and after that you have to be patient and maybe contact them once a week / every two weeks for an update (which invariably never happens but just as you think you've lost your money for good they turn around and tell you it's sorted).
I have received partial payment of my balance now.
Despite all the messing around this bunch get up to, I expect I will eventually receive the full amount, and I'll update as things progress.
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from more than ten days, they refunded my initial deposit amount (with a "great" gift of 40 euros extra), and took from my balance my bonus rollovered correctly+winnings (1360euros). After they stole this amount from my account, now my balance is 0
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thanked for this post
I just had the remainder of my balance paid, including the bonus.
My balance at the end of the wager requirement was only mid 3 figures, but when I came to withdrawal I was told I had only completed a fraction of the requirement due to betting on excluded leagues. I argued over when these terms were introduced and after weeks of daily email exchanges and lots of excuses they agreed to pay my balance in instalments.
It probably goes without saying that unless you've a ruining wish to loose yourself money, don't go in here at the moment.
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