ball2win - locked account frozen balance
i opened an account with them. I deposited 700 euros to get 100 euros bonus. I placed some bets and my account reached 8750 euros by February the 10th. Then in Monday i got an email from them saying that they void 4500 euros winnings and freeze remaining euros for investigation. Today i can not even log in. Their chat is always unavailable and they do not have a recover your password button.The email they send:
We found the following bets
Bet Date Event Event Date ID Odds Payout Selection Stake Status
1/31/2014 Real Madrid B Team v Hercules 2/1/2014 641 1.98 653.38 Over/Under 329.99 Won
2/1/2014 Real Madrid B Team v Hercules 2/1/2014 664 1.9 1710 Over/Under 900 Won
2/7/2014 Hyde v Lincoln 2/8/2014 811 2.7 1080 Over/Under 400 Won
2/7/2014 Hyde v Lincoln 2/8/2014 812 2.7 1080 Over/Under 400 Won
2/7/2014 Hyde v Lincoln 2/8/2014 813 22 2200.06 Over/Under 100 Won
placed to by you are considered a series of bets each containing the same selection(s) having been placed by or for the same individual or syndicate of individuals, and we have to let you know that those actions are improper.
According to our Terms and Conditions clause 9.5, we will make bets void and freeze the account for subsequent investigation if involve any other unlawful manner. During the time of investigation, you are not allowed to place any bet and move you fund, We seek your full cooperation to provide necessary documents we asking for.
I sent them copy of passport and utility bill. No reply. I sent them an email:
if you don't allow bet over limit then don't allow bet over limit. I mean get a software that don't allow bet over limit like for example bet365. There are many asian bookmakers like dafabet that allow me to place 3 times the max bet. I also do not know any asian or european bookmaker that doesn't allow me to bet over 6.5 goals because i played over 3.5. It is ridiculus. Fact is you don't want to pay. You void winning bets, you grade losing ones. That is your concept. You can limit or even close my account if you do not want winners but i can not accept stealing my winnings. I want my money back. If you want to stay in betting industry and not be a comet you have to understand that unethical practice is not allowed. I did not trick you. I didn't make multiple accounts. Just give me my money back.
and their reply :
Taking advantage of repeating bet avoid the max bet is considered improper manner. Reporting bug is one thing, taking advantage of it is another thing.
We are now start up the background check if you are blacklisted or suspended by other bookers.
This won’t take too long, and this is our right to do so. If we can’t find anything within a period, we will let you withdraw the rest of your winning.''
As i said that was 20 days earlier. Avoid by all means that bookmaker.
Hope you get your money, but F**k me you were asking for trouble making those bets in that manner.
before i look im guessing these jokers are cough* regulated *cough by lga in malta or in some other joke place like cyprus
best of luck getting cash out
dont know what their terms were about repeated bets on same selection or max bet that is allowed when wagering with the signup bonus
generally a book that try this kind of thing on are registered in a place where the regulators basically brush scamming under rug as long as they get their cut in license fee
to get these regulators to actually do anything requirres a multitude of complaints and some pressure from sbr and the press
when signing upto books who arent regulated by australia, isle of mann, uk, gibraltar
you need to do even greater background checks on whether they are shysters and whether they pay out
any book who have strange wagering restraints on the bonus il generally leave alone, will also leave some like canbet that smell like a ponzi scheme
its costs me a bit missing out on bonuses that turn out to be legit and generous
but also helps to avoid some like canbet
anyone whose been betting a long time will have had several win spirals where a couple of hundred has turned into several thousand
its only a matter of time til this happens at a dodgy bookie if you repeatedly use them
ball2win - locked account frozen balance
Ball2win scams a player out of €4,253
Ball2win has scammed a winning player out of a €4,253 balance.
Last edited by munk; 17/07/2014 at 11:40.
Reason: merged threads
Can you keep all your posts relating to the same problem in one thread please. Thanks. Same goes for the other thread re gobetgo.
By Digi in forum Player Support / Gaming Site Feedback / General Complaints
Last Post: 18/08/2010, 22:16
Tags for this Thread