Dafabet stole my winnings help!
I don't know what to do but I followed all their rules and they shut my account down for living in a US territory but I proved with all my documents that I live in Mexico...which is definitely not a US territory and I moved here specifically to gamble and play poker. They returned my deposit though which, as far as being scammed goes, is nice.
This is my conversation with support and the amount in question is 326 USD.
Can anyone tell me what to do to get my money? Dafabet seemed extremely reputable. I was playing blackjack switch, which I find very fun, by the way. Obviously I wasn't counting cards or anything since it is an unbeatable virtual game.
Shallom: Hello! Shallom here, your Online Support Representative from Dafabet. May I have the username that I can assist you with?
Thomas Ieronimo: I can't log into my account and I'm very concerned because my deposit was refunded and no one has emailed me and I won money and followed all the wagering instructions
Shallom: I would be glad to help you out with that. Before we proceed, let me have your username, email address and date of birth please?
Thomas Ieronimo: bowlerman14 email@example.com 1545 Brisas Del Mar tijuana mexico 22566 14/5/1988
Shallom: Thank you for those information. Kindly give me 2 -3 minutes to check your account.
Shallom: Please give me 2 - 3 minutes more to check your account further.
Thomas Ieronimo: okay
Thomas Ieronimo: I know there is money I earned in the casino though and I don't understand what I did wrong
Shallom: I am still checking with our Security Team as to what happened to your account.
Shallom: Please give me another 2 - 3 minutes.
Shallom: I am still checking.
Shallom: Thank you for waiting.
Shallom: Upon checking, your account has been frozen due to a violation in our Terms and Conditions.
Thomas Ieronimo: what violation?
Shallom: You are located in one of our prohibited jurisdictions.
Thomas Ieronimo: and just tell me what I did wrong and I will happily never do that again
Shallom: Thus, we have suspended your account.
Thomas Ieronimo: I can explain and justify anything I did or fix it
Shallom: As per our Terms and Conditions:
Shallom: You irrevocably and unconditionally represent and warrant, without reservation or limitation, to the Company that you will not access or register on the Website at any time:
Shallom: d. if you are a resident of the following countries or jurisdictions: Hong Kong Special Administrative Region of the People's Republic of China, the United States of America or its territories, Spain, Belgium, Israel, France, Switzerland, Turkey, Taiwan and the Republic of the Philippines (collectively " Prohibited Jurisdictions " ).
Thomas Ieronimo: I live in mexico
Thomas Ieronimo: I am in mexico
Thomas Ieronimo: I am only originally from the united states
Shallom: Mexico is part of the United States and that is included in our Prohibited Jurisdictions.
Thomas Ieronimo: if you lived here you'd know that it certainly is not haha the giant fence that I'm near proves otherwise
Thomas Ieronimo: they are different countries
Thomas Ieronimo: where do I have to move?
Thomas Ieronimo: Why isn't Mexico on the list then?
Shallom: It is stated that: the United States of America or its territories is included in the Prohibited Jurisdiction.
Thomas Ieronimo: it isn't a US territory
Thomas Ieronimo: territories are islands like puerto rico guam virgin islands
Thomas Ieronimo: I need a real reason why I can't have my winnings or I have no choice but to report this issue to any gambling review site
Thomas Ieronimo: I moved to mexico specifically to gamble on sites and play poker which I can not do in the USA
Shallom: I am really sorry if you feel that way Thomas. However, our management's decision is final.
Thomas Ieronimo: Can I call them?
Shallom: Your deposit amount has been reversed in your account as well.
Thomas Ieronimo: yeah but I had more money that I earned and I am sure that if I had lost money they'd keep that
Thomas Ieronimo: I followed all the rules!!
Thomas Ieronimo: Mexico is not in the US and management knows that I had to get a Visa to live here
Shallom: I understand that, however, as per checking with our management, they are standing by our decision that we are suspending your account due to jurisdiction issues.
Thomas Ieronimo: I'm reporting this. I deserve my money
Shallom: I know how frustrating this is on your end.
Thomas Ieronimo: Mexico is not and has never been part of the United States
Shallom: Our management has decided to suspend the account and return your deposit amount in your Skrill account.
Thomas Ieronimo: I want the money I earned
Shallom: I am sorry but that will not be possible.
I want to add that I deposited a few thousand dollars before and they had no issues with me then.
You can complain to the regulator if you're not happy with DafaBet's decision.
Make sure you have lodged a a formal complaint with DafaBet first though.
Have you screenshots of your play and deposits / withdrawals etc? You can post them here (with your details removed), and then use them as part of your complaint as well. If you post them here other people might be able to help and learn from this as well.
Where do they get these c/s people from, Mexico is part of the US lol, probably thinks Canada is as well
Beating Bookies since March 2006
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