If they go bust I'm guessing it's best I just forget about the money then...?
Originally Posted by jose121
Depends on what's left after other creditors such as the bank and taxman have taken their share. If it does go into administration, it's probably a matter of letting the administrators know what they owe you.
Originally Posted by Luckychap
Isn't there something we as a whole could do, I refuse to just sit idly and watch them take us for a ride.
I'm quite young and lack any experience in these situations, but there must be something we can all jointly do to up the ante on BB...?
I note they made a statement on their blog (not dated so don't know when they posted it) that if we'd not been paid within the 5 business days, if we alerted them they'd pay within 24-48 hours...surely if we email them this statement along with proof of our awaiting withdrawals and CC a few newspapers and the gambling commission, it might whip them into action (or at least a reply)?
I had the screen minimised at work. All other betting sites ask for the CV code - the back 3 digits on your card before entering the amount dont they?
Originally Posted by jon2322
Ive put the digits in, realised my mistake and then transferred it back to my account which I believed would be routine. Ive heard of people trying to withdraw there winnings and putting that amount back into there betting account, therefore doubling it before.
Ive been back onto them today. Spoke to a chap called Zen, or Xen however it is pronounced. He hasnt got a clue. He told me it would be middle of next week. I asked him how he would know, and he said "Thats standard time"
The positive thing from my point of view, is that people are still picking up the phone.
Post Thanks / Like
You get 10p in the pound back. 2k = £200
The chances are though, if a company goes bust, the Directors take the money anyway, and its down to the courts to sell rubbish like tables, chairs, the Tea machine at auctions to raise some money.
One glimmer of hope is that they havent received there GAZZETTE 1. This is the countdown time where it gets published for them to be removed.
With the amount of time these idiots have left people waiting and ARE still making offers to join, they will probably keep going while they can.
They clearly have workers down there so they are getting paid? The twitter feed is still running so we still have something to cling onto.
It will be a month next Friday I have been waiting. Anyone been waiting longer?
I took another of my trips to the BetButler / BetClearer office today. Instead of getting fobbed off by the intercom again (there's a recording of my last visit if you haven't heard it before) I snuck in behind someone else and was lucky enough to find the door to their floor of the building open as well.
Bit of background, over the last month or two I've been trying to get Chris Norman (finance officer) to engage me in conversation about the problems customers are experiencing (and that The Gambling Times has ended up hosting for them!). He ignored my offers of a meeting, or a call or a visit, so was rather suprised to see me smiling at him when I walked in this afternoon!
Thought I might just be asked to leave, but was actually taken into a room and had a chat with Chris and a consultant they'd brought in to help with their latest (supposedly annual) Gambling Commission audit.
I asked a number of questions around the service and withdrawal problems customers are experiencing, and the response to all of these was problems with ID. Apparently there are no financial issues, no problems beyond the ID process and the responses to it from customers.
Now I don't know every person's personal circumstance, and what they get up to betting wise, but I suspect on this forum and thread we have a mixture of knowledgable gamblers and casual punters. If you haven't provided what's been asked for, even if you think it's unreasonable, then I believe they will continue to withhold payment, and are probably within their rights to do so (falling back on regulation and money laundering laws). If you're used to betting with Coral or Hills then these processes might be a bit unfamiliar to you, but they aren't normally unreasonable. At the same time regulars will know the processes and have docs ready to go to have themselves verified with.
Anyway, what we did agree was that if I can provide account details, they will look at specific withdrawals. This might not get anywhere, but it's a chance for members here to perhaps get a little further up the queue.
If you're happy for me to take this forward, please PM me your BetButler email address / username and I'll send the details across. No guarantees, but could be worth a shot. If it doesn't work I'll just go back to the offices, although they'll probably have Dave proofed them by then!
Post Thanks / Like
Thanks David, I will PM my details.
I received this on the 13th June;-
Thank you for providing these documents.
Your withdrawal has been passed forward to our accounts team for processing.
I hope my response has helped, should you require any further assistance please do not hesitate to contact myself or the customer service team and we will be pleased to assist.
And have been told on the phone by 4 agents all these documents have been accepted and I am inline for my money. Unless the person pressing the button to transfer my money has Parkinsons Disease, or has to be aligned with the Sun when it reaches a certain position, I am dumbfounded as to the length of time it is taking.
I have put the legal notifications in place and filed a claim with Money Claim online.
I am only a casual gambler and the above was a mistake, my own money as opposed to winning a bet.
PM'd you David - Many thanks for your support!
Hi All. This is my first post here. I am in an identical position to all of you - with money in my BetButler account and delayed withdrawals (including the cancelled withdrawal issue mentioned earlier in this thread).
Earlier in this thread, the following email (which I and presumably all here received) was quoted. I repeat the email here for clarity:
We are writing to advise you of an update to our current Terms & Conditions.
The update relates to a change in the way in which customer/player funds will be managed and administered, and is cited in full below for your ease of reference. We are upgrading the terms and conditions so that customer funds are ring fenced and protected at all times.
C. YOUR FINANCES
3.5 Customer funds are retained in a separate client bank account, in the name of BetClearer Ltd, which is the parent company of BetButler Ltd, the licensee. Funds held in this account remain independent of any other corporate funds, and may not be used to discharge any other debts, liabilities or obligations.
You can also find this information under the Payments and Banking section of our FAQs: Are my funds protected?’
You do not need to do anything, as by continuing to access our website and use your account, you will be deemed to have accepted the amendment.
If you do not agree however, and do not wish to continue to operate your account as a result of the amendment, please contact our Customer Support team.
Finally, we would like to take this opportunity to thank you for continuing to choose Bet Butler, and should you have any further questions please do not hesitate to get in touch.
This email appears to suggest that even if BetButler gets into trouble, our funds are ring-fenced and will be secured for us - and that we will receive a higher priority than any other creditor.
I note that in the case of SportsAlive (an Australian bookmaker that went under about 2 or 3 years ago) the administrator went to court to get a ruling on whether a certain SportsAlive bank account was ring-fenced for customers.
In the end, the court decided that the account was not ring-fenced - - but the important point here is that if the court had ruled that the account was ring-fenced, the the money in that account would have been given back to customers as priority creditors and no other creditors could touch it. So - my point here is that the new terms and conditions mentioned in the email above look quite favourable to us, should the worst happen.
Any comments on this?
David - I have also PM'd you - thanks for your help and for taking this forward
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